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Shared Patient Care Coordinator

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DaVita Kidney CarePhiladelphia, PA
  • 109 Dickenson Street, Philadelphia, Pennsylvania, 19147, United States of America
  • We are currently seeking a Shared Patient Care Coordinator to join our team to support a new operational process between DaVita clinics and health system care management teams.
  • This position will help build and manage integrated care processes and relationships with DaVita’s dialysis clinics and partners.
  • This is a telephonic position based in a DaVita business office.
  • Building, implementing, and managing a new coordinated care process in partnership with our clinics
  • Regularly communicating with DaVita’s clinics and clinical partners using outstanding customer service
  • Tracking, reporting, and following up on updates related to patient escalations and care
  • Problem-solving to build efficient communication processes
  • Preparing for and presenting during meetings with leadership
  • Collaborating with cross-functional teams to develop and scale new operational processes
  • Documenting new processes, as needed
  • Other duties as assigned
  • Experience And Qualifications
  • High school diploma or GED required
  • At least two years of work experience; experience in a healthcare setting is a plus
  • Proficiency with Microsoft Office/Excel/Outlook required
  • Excellent written and verbal communication skills over the phone and the computer required
  • Excellent organizational and time management skills, with a strong ability to independently get the right stuff done
  • Strong professionalism and customer service skills, with the ability to present to and interface with multiple stakeholders (e.g., clinics, external partners, cross-functional internal teams)
  • Knowledge of medical terminology, HIPPA procedures, and experience working in patient care settings helpful
  • Ability to quickly and effectively adapt to changing conditions and demands
  • Commitment to Service Excellence, patient satisfaction, and partner satisfaction
  • About DaVita Integrated Kidney Care (DaVita IKC)
  • We’ve proven that integrating care achieves the triple aim of improved patient quality of life, better outcomes and lower total cost of care.
  • What sets DaVita IKC apart is that we not only provide great care management but we start with our heart with our patients and each other.
  • We focus on creating both a great experience for our patients and a special place to work for our teammates.
  • We’re on a mission to revolutionize kidney care, with a vision of making integrated care the standard of care for all renal patients.
  • To help us achieve our vision, we’re investing extensively in developing both our model of care and our team.
  • When you join DaVita IKC, you're joining a compassionate team committed to quality patient care.
  • Through our commitment to training, growth and quality we consistently achieve superior clinical outcomes while giving teammates the opportunity to excel in an award-winning environment that enables them to thrive both professionally and personally.
  • A "community first, company second" culture based on Core Values that really matter.
  • Clinical outcomes consistently ranked above the national average.
  • Award-winning education and training across multiple career paths to help you reach your potential.
  • Performance-based rewards based on stellar individual and team contributions.
  • A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
  • Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.
  • Our Core Values
  • Position Base Range: $15.34 - $22.55 hourly
  • NOTE TO APPLICANT: Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown.
  • Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown.
  • DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits.
  • Bonus Eligible: No
  • Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
  • Explore a career with DaVita today.
  • Go to to learn more or apply.
  • At DaVita, we strive to be a community first and a company second.
  • We want all teammates to experience DaVita as "a place where I belong."
  • Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are.
  • We are proud to be an equal opportunity workplace and an affirmative action employer.
  • As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
  • Salary/ Wage Range

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