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Service Support Field Advisor
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$30.03 - $37.54 an hour
Full-time
- This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
- Role Summary The Service Support Field Advisors are the on-site liaison between the Centralized Service Support Operations Center and on-site Service Center Operations as well as the end-to-end point of contact for Rivian owners/fleet companies needing assistance with vehicle education, charging, and/or connectivity questions, and roadside or servicing/repair of their Rivian vehicle.
- The Service Support Field Advisors are the on-site, end-to-end point of contact for Rivian owners/fleet companies needing roadside assistance and/or vehicle, charging, and connectivity education/repair/maintenance.
- The Service Advisor will activate the repair plan, order parts, schedule service appointments and alternative transportation needs, and then communicate the following steps to the customer for agreement and work authorization.
- Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26.
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