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Service Operations Specialist
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$35 - $39.75 an hour
- Yoh has an exciting opportunity for a Service Operations Analyst 2 (Hybrid schedule) in San Diego, CA!
- Title: Service Operations Analyst 2
- Execute strategies to enhance contact center capabilities across Customer Care, Technical Support, and Inside Sales departments.
- Administer contact center tools like Five9 and serve as the primary liaison with vendors.
- Lead efforts to optimize Omnichannel experiences spanning Customer Care, Technical Support, and Inside Sales, encompassing CTI, chatbot, and case management systems.
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