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Service Manager

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Sunbelt Rentals, IncUtica, MI
Full-time
  • Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry.
  • From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment.
  • Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff.
  • Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.
  • We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.
  • As a highly successful national company, we are constantly looking for talented individuals to support our growth.
  • If you are interested in pursuing a rewarding career, we invite you to review our opportunities!
  • Develop a career track
  • Leverage your current skills while developing new skills
  • Work with an incredible team of people
  • the fastest growing rental business in North America
  • is seeking a Service Manager.
  • As a Service Manager, you will manage the servicing of company and customer equipment in a timely and effective manner.
  • Manages the repair and maintenance of company owned and customer equipment to include the organization of yard (Ready to Rent, Returned, Down)
  • Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required.
  • Orders parts in order to maintain adequate supplies.
  • Provides training and assistance to staff mechanics.
  • Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.
  • Evaluates all equipment after repairs, maintenance or safety checks.
  • Documents equipment status before and after rental.
  • Handles customer complaints regarding equipment condition or operation.
  • Promote safety awareness
  • Perform quality control checks
  • Update, maintain and keep organized equipment service records
  • Create, update, close and bill work orders
  • File warranty claims in a timely fashion
  • Commission New Equipment
  • Order parts, return parts, and perform parts inventory
  • Disposal of Solid and Hazardous Material Waste (Batteries, used oil & filters, antifreeze, wash sludge)
  • Reporting to include: - Equipment due for service - Fleet status Reporting - Equipment Service Record Reporting - Open work order report - Warranty claim summary report - Inventory management - Parts & merchandise detail reporting - Financial and historical trending - Service department financial summary - Shop foreman performance tool - Work order chargeback - Halt report - Open PO report - Tech paid hours vs.
  • worked hour report
  • Perform other duties assigned as assigned by the manager.
  • Valid driver’s license
  • Extensive experience in the repair and maintenance of self-propelled platforms and lifts
  • Knowledge of work planning and scheduling and other supervisory activities
  • Strong understanding of equipment capabilities and safety requirements.
  • Clear perspective of maintenance and repair issues in the industry
  • Planning and management experience
  • Inventory management experience
  • The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job.
  • The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day.
  • Reasonable accommodations may be made to comply with applicable laws.
  • Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.
  • Gear up for an exciting career!
  • If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position.
  • In order for the employee to get a referral bonus they need to contact their regional recruiter.

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