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Service Desk Analyst

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Robert Half TechnologyFort Lauderdale, FL
  • Description Service Desk Analyst Job Description We are looking for a highly capable service desk analyst to assess and optimize the performance of our end-user IT systems and software.
  • You will be analyzing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel.
  • To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role.
  • A first-class service desk analyst will be someone whose IT expertise results in enhanced end-user support and system performance.
  • If interested, apply for immediate consideration.
  • Service Desk Analyst Responsibilities:+ Testing and analyzing IT system and software performance.
  • + Resolving incoming client and personnel IT queries remotely via email and phone, or at the office.
  • + Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.
  • + Avoiding service interruptions by performing system installations, updates, and maintenance procedures.
  • + Preparing training manuals and FAQ materials for easy-access end-user guidance.
  • + Documenting processes and maintaining service desk records.
  • + Making recommendations to optimize IT performance and to prevent future problems.
  • + Collaborating with internal departments to ensure that IT needs are met.
  • + Keeping informed of advancements in IT. Requirements Service Desk Analyst Requirements:+ Associate's or bachelor's degree in computer science, information systems, or similar.
  • + At least two years' experience in an IT performance analysis and end-user support role.
  • + In-depth and current knowledge of computer programs and hardware.
  • + Proficiency in customer relationship management (CRM) and task management software.
  • + Exceptional analytical and problem-solving skills.
  • + Advanced collaboration, communication, and interpersonal skills.
  • + Excellent organizational and time management skills.
  • Technology Doesn't Change the World, People Do. Robert Half is the worlds first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.
  • We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
  • Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers.
  • We provide access to top jobs, competitive compensation and benefits, and free online training.
  • Stay on top of every opportunity even on the go.
  • Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.
  • Call your local office at 1.888.
  • Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
  • All applicants applying for U.S. job openings must be authorized to work in the United States.
  • Benefits are available to temporary professionals.
  • Visit for more information.
  • 2022 Robert Half. An Equal Opportunity Employer.
  • By clicking Apply Now, youre agreeing to Robert Halfs Terms of Use (.

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