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Service Cloud Salesforce Administrator

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Arrow ElectronicsSalt Lake City, UT
  • Service Cloud Salesforce Administrator
  • The Service Cloud Salesforce Administrator works closely with functional leaders and subject matter experts to identify, develop and deploy new capabilities and improvements to existing business processes enabled by Service Cloud and Communities.
  • Part administrator, part business analyst and part technical project manager, the Salesforce Administrator provides configuration, support, maintenance and improvement of our CRM platform.
  • Leverage knowledge of industry best practices and work with business functions to uncover opportunities for business improvement through SFDC enhancement.
  • Evaluate new business project requests, assess business value, and prioritize.
  • Define, document and groom user stories and business processes, especially for customer support and success.
  • Develop detailed business requirements and acceptance criteria for target improvements.
  • Build, test, deliver and provide post-deployment support for solutions delivered, from small enhancements to large projects.
  • Leverage knowledge of best practices for key performance indicators and build reports and dashboards for business functional teams.
  • Perform user support and account maintenance
  • Communicate and train impacted organizations on process and system changes.
  • Minimum two years of experience as a Salesforce.com Service Cloud administrator
  • Salesforce.com Admin ADX201 or ADM201
  • Service Cloud certifications
  • Strong understanding of the platform functionality and best practices
  • Strong data management abilities
  • Excellent project management skills and a positive attitude
  • Excellent verbal and written communication skills
  • Creative and analytical thinker with strong problem-solving skills
  • Ability to critically evaluate information gathered from multiple sources, assess impact of new requirements on Salesforce.com and upstream and downstream applications, systems, and processes
  • Ability to meet deadlines, handle and prioritize simultaneous requests
  • Salesforce.com Admin ADX211 or ADM211 strongly preferred
  • Experience with Agile methodology and Jira
  • Experience with Salesforce.com Sales Cloud
  • Experience / Education
  • Typically requires 2-4 years of related experience with a 4 year degree.
  • What s In It For You
  • At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job.
  • That s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package ( )
  • Medical, Dental, Vision Insurance
  • 401k, With Matching Contributions
  • Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
  • Short-Term/Long-Term Disability Insurance
  • Wide Variety of Growth Opportunities
  • Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level.
  • The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
  • US-CO-Denver, Colorado (Panorama Arrow Building)Full timeInformation Technology
  • Arrow is an equal opportunity employer.
  • All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status.
  • Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

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