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Service Advisor - Mercedes - Benz of Bellevue

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Mercedes - Benz of BellevueRedmond, WA
Full-time
  • Must be at least 18 years old to be considered.
  • At AutoNation, doing what’s right by the customer comes standard at 300 locations coast to coast, so it’s no wonder we have served over 10 million happy customers.
  • As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations.
  • Along with your communication skills and automotive knowledge, you’ll utilize leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles.
  • We represent 36 brands in 16 states, so there’s always opportunity to grow your career as a Service Advisor and beyond.
  • Join AutoNation and accelerate as far and fast as your talent and our support can take you.
  • Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers.
  • In this position, you’ll be able to get out from behind the desk and play an active role in the service lane.
  • AutoNation will look to you to explain the Service Technician’s recommendations to the customer in easy-to-understand language – and suggest up-sell opportunities to keep the customer’s vehicle safe.
  • What Will I Do Every Day?
  • Set, confirm and prepare for appointments with customers so they can have a great service experience
  • Meet or exceed targeted sales goals & the targeted customer satisfaction index
  • Greet customers in a friendly manner when they arrive
  • Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
  • Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
  • Produce repair orders for customers, including cost and time estimates, with full transparency
  • Communicate frequently with technicians and parts associates to ensure timely completion of work
  • Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
  • Follow up with customers to ensure satisfaction
  • Gain superior product knowledge to effectively help customers
  • Provide an exceptional customer experience to drive loyalty
  • What are the requirements for this job?
  • High school diploma or equivalent
  • Proven ability to provide an exceptional customer experience
  • Ability to set and achieve targeted goals
  • Prior sales experience preferred but not required
  • Demonstrated communication, consultative, interpersonal and organizational skills
  • The willingness to follow up with customers
  • Experience and desire to work with technology
  • Valid in-state driver’s license and an acceptable, safe driving record
  • Why should I come work for AutoNation?
  • You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect

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