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Senior UX Designer, AWS, Amazon Connect
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$150
Full-time
- Are you looking for an opportunity to lead UX across a set of exciting features that will help global businesses elevate and accelerate their customer experience (CX) using AI and AWS?
- Leveraging Artificial Intelligence and the large ecosystem of AWS services, we are transforming the CX industry and the way businesses interact with their employees, and end customers.
- As part of the Amazon Connect UX team, you will play a critical role on a highly disruptive cloud-based contact center SaaS product that enables businesses, from startups to Fortune 500 companies like Intuit, Adobe, Square, Capital One, LabCorp, Rackspace and Ring to deliver engaging, dynamic, and personal customer service experiences!
- 2/ Amazon Connect Contact Lens uses natural language processing (NLP) and conversational analytics to understand sentiment, conversation characteristics, and themes to monitor, measure, and continuously improve contact quality and agent performance for a better overall customer experience.
- 3/ Amazon Connect forecasting, capacity planning, and scheduling are machine learning (ML) powered capabilities that make it easy for contact center managers to predict contact volumes and average handle time with high accuracy, determine ideal staffing levels, and optimize agent schedules to ensure you have the right agent at the right time.
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