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Senior Service Delivery Manager
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- Represent Oracle Database and Application Infrastructure teams in CAB meetings entering change controls as necessary.
- During Unplanned Outages, act as liaison between GIS infrastructure teams and Oracle COE functional teams; Enter and update Service Impact Notifications and participate in post-mortem impact reviews.
- Develop and maintain close working relationships with functional and infrastructure teams Oversight for operations tools including Planview, Infra, and Oracle MOS. Plan, document and run regular Oracle EBS environment meetings ensuring communication/coordination of IT Custodians with G.O. IT infrastructure teams.
- Ensure Operations Interoperability facilitate GIS infrastructure projects to ensure delivery of operations for G.O. based Oracle environments.
- o Work directly with the Linux Admin, SDPS (Backup and Storage), Citrix, Desktop Design, Global Operations (GOC), Internet, IT Service Desk and IT Security Teams.
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