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Senior Network Technician

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JW Affinity ITStratford, CT
  • We are seeking a Senior Network Technician to join our team You will help support and maintain company network infrastructure.
  • Senior Network Technician Five years or more of experience as a Network Technician with at least a CCNA or CCNP. Performs identified Move/Add/Change (MAC) activity to include all required network modifications both physical and logical.
  • May include moving/adding connection in network closet and terminating port connections at the end location (desk/office/conference room, etc
  • May include necessary changes within the switch to accommodate port activation.
  • Perform as first responder to ITSM and Service Now problem tickets.
  • Can include a variety of duties to include customer contact, problem identification, and research, taking corrective action, acquiring additional support, documentation, and problem closeout.
  • Support other network personnel as required with the installation/modification of network infrastructure and components.
  • Support during off-hours and weekends may be required for maintenance windows and break/fix.
  • Monitors, controls, and isolates problems in a data communications network.
  • Monitors all network activity.
  • Activates/deactivates network lines according to established schedules.
  • May perform first- and/or second-level problem determination first level is help desk.
  • Interfaces with users and/or network vendors.
  • Sets up and tests a variety of systems and hardware components prior to field deployment.
  • Analyzes failed equipment according to established methods or procedures and determine whether equipment is repairable in-house or must be returned to the vendor for repair.
  • Performs standard repairs and tests of components or equipment that can be repaired in-house.
  • Tests incoming repaired items from vendor to ensure that repairs were properly done.
  • Ensure compliance with standard IT security rules and regulationsPrimary Skills Physically install network assets (i.e. switches, routers, firewalls, network tools & testing devices) in network closets and data center network cabinets including: Logically configure network switches and tools/testing devices.
  • Complete patching of circuits into switches.
  • Perform network closet clean-up, switch port optimization, and survey work as needed.
  • Monitor and take appropriate action from network alerts generated from management tools.
  • Perform advance Cisco switch configuration from command line layer 2 and layer 3 configurations involving expert knowledge of the Cisco IOS IN AN ENTERPRISE environment.
  • This includes knowledge of HSRP, RPVST, EIGRP, BPDUs, Vlans, Trunks, and VTP. Working experience of at least 3 years of hands on.
  • Advanced trouble shooting of complex switching problems for Spanning tree, vlans, ether channel and layer 3 routing protocols OSPF, EIGRP and BGP. Work with facilities for new build outs of office spaces and new site for Network cabling Fiber , cooper, power, cabinets, racks and data closets.
  • Work on budgeting , pricing out quotes and comparing quotes from cabling / electrical venders.
  • This will include interacting with the customer and venders on a daily basis.
  • Over 3 years Working experience of Cisco Wireless support of WAPs and WLCs in lightweight mode running multiple SSIDs and WLANS. Advanced knowledge of Single mode, Multimode fiber , cooper cat 6 and other layer 1 cabling trouble shooting including use of TDR and Fluke testers.
  • Additional Skills & Experience Administer ITSM / Service Now network ticket queue.
  • Respond, update, and close Remedy incident tickets (break/fix and service requests).
  • Support network break/fix actions to restore service to customers.
  • Meet network SLA and performance measurements.
  • Provide customer interface communication skills.
  • Take initial Tier 1 calls from customers and/or help desk.
  • Administer network asset tool to help assist in data integrity.
  • Administer network drawings and documentation tools.
  • Support after-hour network change control maintenance windows as needed.
  • Assist with other network personnel to maintain well organized network equipment storage areas.
  • Assist with network equipment RMA activities as needed.
  • Update and maintain AutoCAD and Visio drawings.
  • As per EEO, All candidates must be vaccinated against Covid-19 in order to work for our client.

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