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Senior Guest Services Manager

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Coborn'sPipestone, MN
$80 - $100 Full-time/part-time
  • At Coborn's, Inc. we go all out to "Be Remarkable".
  • Our culture celebrates employee ideas and encourages creative innovations.
  • We're growing, learning, and overflowing with energy.
  • In a dynamic atmosphere that welcomes diversity, we are investing in our employees, along with the growth of our company.
  • Join our grocery teams and connect with guests in a fast-paced retail position with advancement opportunities where you are encouraged to shine as you use your guest service skills.
  • If you're friendly and dependable and you like to work with terrific guests, we'd love to talk about an opportunity on our team.
  • We are hiring for an enthusiastic Senior Guest Service Manager who is passionate about providing leadership and direction to the front-end team while maintaining high standards of guest service throughout the front-end operations.
  • Duties include supervising and directing all front-end activities and operations.
  • Responsible for bookkeeping, Guest Services, self-check-outs, regular checkouts, bagging area, parcel pickup, cart room, click and collect, and parking lot areas.
  • If you have previous Customer Service or retail Management experience, this may be the right role for you!
  • A day in the life of the Senior Guest Service Manager may include any combination of the below duties (and more!)
  • Provide direct leadership to the front-end team to accomplish human resource objectives by selecting, training, assigning, scheduling, coaching, counseling and disciplining employees, communicating job expectations and appraising job contributions.
  • Ensure that the duties, responsibilities, and authority of each direct report are clearly defined and communicated.
  • Maintains a Say Yes to the Guest attitude and develops employees to do the same.
  • Responsible for ensuring that supplies are ordered, point of sale system/machines are maintained, tills are balanced, safety and cleaning of front end area.
  • Ensure the front end meets goals including, but not limited to goals related to labor, RFG, MORE Rewards, CTO, key staff coverage, etc.
  • Acts as Loyalty Champ for the location.
  • Provides backup services to employees in all areas of responsibility including bookkeeping, Guest Services, Cashiering, bagging, and pushing carts.
  • Provide backup support to the store's Human Resource functions including recruiting and onboarding efforts (may conduct orientation or additional trainings)
  • Vacation Pay, Holidays and Sunday Premium Pay
  • Employee Discount & Company-Sponsored Stock (ESOP) (Employee Stock Ownership Plan)
  • Employee Growth & Development Opportunities
  • 401(k) plans with Company Match
  • Voluntary Benefits - Including Vision Insurance
  • Full-Time Employees are eligible for: Medical & Dental Insurance and Tuition Reimbursement
  • is at least 18 years of age;
  • is a people person with excellent leadership and relationship building skills;
  • is a self-motivated and enthusiastic guest service rock star with excellent communication skills;
  • has experience with or the ability to lead and inspire the front-end team to provide remarkable guest service to all guests
  • Coborn's, Inc. is a fast-growing employee-owned grocery retailer located in the Midwest.
  • Our grocery store formats include Coborn's, Cash Wise, Marketplace Foods, Hornbacher's, and we offer unique online grocery home delivery services through our CobornsDelivers and Cash Wise Delivers locations.
  • Coborn's, Inc. also owns and operates liquor stores under the Coborn's Liquor, Cash Wise Liquor, Andy's Liquor and Captain Jack's brands.
  • Additionally, our fuel and convenience division, pharmacy, in-house grocery warehouse and distribution center, in-house Central Bakery, and Tops Cleaners are significant assets to our operations.
  • We also have a handful of other retail entities in the markets where the fit is right: Little Dukes, Holiday Stationstores, Ace Hardware, Country Floral Gifts & Greenhouse, Caribou Coffee, Dunn Bros Coffee, Subway and Erbert and Gerbert's.
  • Our remarkable employees strive to inspire happiness, healthy living and simplicity one guest at a time.
  • With a vibrant and fun work environment, ongoing opportunities for career growth, and generous benefit packages, Coborn's offers a bright future for all employee owners.
  • We know everyone needs a coffee break to recharge from time to time, employees who work in a store with a coffee shop receive a discount on their purchase!
  • We also offer flexible scheduling.
  • We understand that many of our employees are trying to juggle school, practice, family time, errands and personal hobbies, all with only about 16 hours of awake time in a day.
  • We celebrate a culture of recognition, encouraging employees to recognize and thank one another for remarkable behavior.
  • We even have an app for that!
  • We're always looking for motivated, high-potential employees who want to be part of our next generation of leaders!
  • There are opportunities to grow within our company to positions you may not yet even know exist.
  • Coborn's, Inc. offers a variety of development programs for employees who want to grow their careers with us.
  • Finally, we believe that building a team of people with different backgrounds, beliefs, experiences and perspectives inspires fresh thinking and opens us up to new possibilities.
  • We are an EEO/AA Employer - All qualified individuals, including minorities, females, veterans and individuals with disabilities are encouraged to apply.
  • Part-time PT part time full-time FT full time grocery retail career new job local

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