Lorven Technologies Inc

Training and organizational change management. During the process of creating business process flow diagrams, make note of major changes that will require training and organizational change management support. Conduct hands-on end-user training on Dynamics 365, ensuring users are equipped with the knowledge and skills necessary to utilize the system effectively.. Experience in Child Welfare Agency and/or Health & Human Services Agency. Hands-on end-user training on Dynamics 365

senior business systems analyst

Job Title: Senior Business Systems Analyst/Trainer Location: Washington, DC (Hybrid) Duration: 1 year contract Responsibilities <ul><li>Business analysis and process mapping</li><li>Develop comprehensive business process flow diagrams (i.e., process maps / flow charts) to document and visualize key processes and workflows.</li><li>Collaborate with Product Owners to gather requirements and translate them into user stories and acceptance criteria, ensuring clear communication and alignment between stakeholders.</li><li>Engage with Functional CRM consultants and CRM Developers to understand workflow intricacies and provide valuable insights for system enhancements.</li><li>Act as a liaison between business users and technical teams, bridging the gap to ensure the successful communication of requirements and product vision.</li><li>Training and organizational change management</li><li>During the process of creating business process flow diagrams, make note of major changes that will require training and organizational change management support</li><li>Create training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support.</li><li>Collaborate with cross-functional teams to maintain knowledge base portals such as Confluence, AzureDevOps, and SharePoint, ensuring that information is up-to-date, organized, and easily accessible.</li><li>Conduct hands-on end-user training on Dynamics 365, ensuring users are equipped with the knowledge and skills necessary to utilize the system effectively. </li></ul>Must have <ul><li>11-15 yrs. BA experience</li><li>11-15 yrs. requirements gathering and documentation</li><li>11-15 yrs. MS Office/PowerPoint experience</li><li>Develop training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support</li><li>Proven experience as a Business Analyst, specifically in developing business process flow diagrams, user stories, and acceptance criteria</li><li>Business Process and workflow/data flow design (i.e., process maps / flow charts) AND IMPLEMENTATION</li><li>Experience in Child Welfare Agency and/or Health & Human Services Agency </li></ul>Nice to have <ul><li>Project management skills with the ability to prioritize tasks and meet deadlines</li><li>Experience working with Knowledgebase portals such as Confluence, AzureDevOps, and SharePoint</li><li>Hands-on end-user training on Dynamics 365</li></ul>

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