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Sales Supp Rep II
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Full-time
- That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.
- Handle internal and external customer requests as capable in an accurate and timely manner including answering inbound calls, emails, and service requests in a fast paced call center environment and utilize support center tools to drive the customer experience.
- Order entry, expediting, processing of returns, resolving customer disputes and basic product related questions.
- May be required to work on project teams for continuous improvement, develop reporting on daily work and interact on collaborative meetings and/or conference calls; maintain, update and organize all standard work physical files.
- Drives the MSC Culture throughout the company to ensure unity of purpose and fulfillment of MSC’s mission.
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