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Retail Commission Sales Associate - Furniture / Mattresses, Park Meadows - Full Time

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MacysLone Tree, CO
Full-time
  • Macy’s is proudly America’s Department Store.
  • There’s a reason we’ve been around for 160 years.
  • Customers come to us for fashion, value and celebration.
  • Macy’s is also known for giving back to our communities.
  • The magic of Macy’s ultimately comes alive in our stores, and our store colleagues are the ones making it happen.
  • They provide outstanding customer service, create a memorable shopping experience, and drive sales results.
  • A store position at Macy’s (seasonal, part-time, or full-time) is the perfect way to explore the world of retail.
  • Some of Macy’s top executives started their careers as part-time retail sales associates.
  • Our store positions are ideal for forming relationships, building teams, and developing leadership skills to grow your career at Macy’s.
  • Macy’s stores are ideal for building capability in creating partnerships, building teams, and developing the leaders of tomorrow.
  • Macy’s is the “Academy” for retail careers.
  • A store colleague position (whether it’s a seasonal job, part-time retail job, or a full-time career) is the perfect way to launch a career in the world of retail.
  • Many of Macy’s top executives started their careers in part-time retail sales roles, or as recent college graduates into our development programs in the various functions at Macy’s.
  • The Furniture Sales Associate is responsible for providing outstanding customer service, meeting hourly sales, protection plan (WorryNoMore), return rate and Star Rewards goals on a personal and departmental basis while demonstrating superior product knowledge to customers.
  • To create a shopping experience that will make the customer feel welcome and comfortable.
  • The associate is also responsible for follow-up/clienteling and performing other duties as necessary
  • Be proficient in all systems need to complete transactions (SOCR, MySA, BT tablet app, POS, search and send and MPOS).
  • Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own.
  • Assist customers in all aspects of total store experience and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
  • Provide an exceptional customer experience by ensuring the customer is always the priority.
  • Handle all returns and delivery issues courteously and professionally.
  • Determine customer needs based on personal features and other customer preference related factors.
  • Demonstrate knowledge of store products and services to build sales and minimize returns.
  • Suggest additional items to compliment customer furniture selection which includes both product and services such as WorryNoMore.
  • Responsible for achieving personal sales goals, Star Reward goals, WorryNoMore Conversion Goal and return rate goal.
  • Maintain a professional attitude with sincerity and enthusiasm reflecting Macy’s commitment to our customer-the most important person in our stores.
  • Use MySa clientele program to maintain customer profile and contact information to increase personal sales.
  • Maintain contact with customers thru pre- and post-delivery contacts to ensure a positive shopping and delivery experience.
  • Be knowledgeable of and perform sales support functions related to POS procedures.
  • Develop product knowledge by reading current vendor tags and pamphlets, attending training classes in order to communicate it to the customer, complete all vendor courses on the Big Ticket University.
  • Be aware of current promotional events and sales.
  • Maintain department recovery standards; which includes recovery and signing.
  • Adhere to Asset Protection and inventory control and compliance procedures.
  • Follows shortage programs and procedures.
  • No Education or Experience Required
  • Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
  • Resourceful and able to adapt quickly to changing priorities
  • Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
  • Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
  • Position requires prolonged periods of standing/walking around store or department
  • May involve reaching, crouching, kneeling, stooping and color vision
  • Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
  • Frequently lift/move up to 25lbs
  • Candidates in Colorado: Click here to find information and here to.

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