Advanced Search


Start New Search:

design district
lettuce entertain you
beverage director
guest services manager
chef de cuisine
general manager restaurant
laid back

Reservationist / Lead Host - Michael's Genuine Food & Drink

Share Job
Suggest Revision
The Genuine Hospitality GroupMiami, FL
  • 401K, Dental, Medical, Vision
  • James Beard Winning Chef/Owner Michael Schwartz, great benefits, and opportunity for growth!”
  • With delegated authority, reporting to the General Manager, Restaurant Manager and the Guest Services Manager, the Reservationist is responsible for…
  • Proper phone etiquette
  • Calls guest by name when speaking to them over the phone.
  • Always asks email address via phone when taking reservation.
  • When taking reservation, asks if special occasion.
  • When assisting as a Host/ Hostess warmly and graciously greet all guests upon arrival.
  • When assisting as a Host/ Hostess when possible, open the front door for guests entering or leaving the restaurant.
  • When assisting as a Host/ Hostess when immediate seating is limited, record guest names and number of people in party.
  • When assisting as a Host/ Hostess provide guests with estimated waiting time.
  • When assisting as a Host/ Hostess accommodate special seating requests for guests whenever possible.
  • When assisting as a Host/ Hostess seat guest guests based on guest preferences and balancing of customer flow in service stations.
  • When assisting as a Host/ Hostess upon seating, offer guests a menu and inform them of their server’s name.
  • Inspect table for proper presentation and completeness.
  • Thank guests as they leave and invite them to return.
  • Reports to work on time and as scheduled.
  • Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.
  • Completes tasks on time or notifies appropriate person with an alternate plan.
  • Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Proficient in Excel, Word, OpenTable preferred
  • Ability to read, speak and interpret documents in clear English.
  • Must be able to communicate clearly with managers, kitchen and dining room personnel and guests.
  • Be able to work in a standing position for long periods of time (up to 10 hours).
  • Must have exceptional grooming habits.
  • Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.
  • About Michael Schwartz & The Genuine Hospitality Group
  • The Philadelphia-born owner of The Genuine Hospitality Group (TGHG), James Beard Award-winning Chef, and cookbook author, Michael Schwartz is the face of the South Florida restaurant industry and a nationally recognized celebrity chef.
  • Locals and tourists alike have come to embrace and crave his sincere and thoughtful approach to the entire dining experience and seriously good food.
  • At the root of this philosophy and a lens for growth is flagship Michael's Genuine Food & Drink in the Miami Design District, setting the bar in Miami for 10 years with its laid back bistro atmosphere, emphasis on sourcing fresh, seasonal ingredients, and lively bar scene and courtyard.
  • Michael has since successfully developed complementary fine dining concepts including honest Italian at Filia by Michael Schwartz at SLS Brickell in Downtown Miami (October 2016), the quintessential Miami restaurant with waterfront dining at Amara at Paraiso at Paraiso Bay in Edgewater (November 2017) and the ultimate neighborhood restaurant in Coconut Grove at Park Grove (2018).
  • Harry's Pizzeria is the group's American pizzeria, challenging pizza traditions with a thoughtful passion for genuinely better pizza and meals to gather around it.
  • Named one of Food & Wine magazine's 25 Best Pizzerias in the U.S., the group's casual concept is charting a course for regional expansion to 20 locations by 2020, with three currently open in South Florida in the Miami Design District (September 2011), Coconut Grove (2015), and Kendall's Downtown Dadeland (2017).
  • Ella (2015) is a light and airy cafe in the Miami Design District's Palm Court serving breakfast, lunch and early evening bites, curating pastries from the best local bakers in town and a convenient grab and go station with healthy alternatives.
  • Michael Schwartz Events offers catering and private parties, with genuine food and hospitality for memorable occasions.
  • For more information, visit and
  • What email should the hiring manager contact you at?

Similar jobs:

  • All Jobs
  • Active
Bartender - Michael's Genuine Food & Drink
Michael's GenuineMiami, FL
Be able to learn our menu, including food, beverage and wine; maintain a working knowledge of all changes provided by management, Chef de Cuisine, Beverage Director. Have working knowledge of beer, wine and liquor and common drink recipesBe 21 years of age.
AbaBal Harbour, FL
The Reservationist answers inbound calls, takes reservations, updates the reservations database and provides engaging customer service to effectively address guest requests; also communicates with management with questions or concerns.
Aba MiamiHialeah, FL
Aba is a Mediterranean restaurant originating from Chicago s historic Fulton Market District. Understand and follow the food allergy procedure and special orders/restrictions. Update and maintain accuracy of guest profiles in reservations database.
Miami (Jacobs)Bal Harbour, FL
EOE. We participate in E-Verify / Participamos en E-VerifyThe Reservationist answers inbound calls, takes reservations, updates thereservations database and provides engaging customer service to effectively address guest requests;also communicates with management with questions or concerns.
Hostess / Host
Fiola MiamiMiami, FL
Substantive host and reservationist experience preferred. Exhibit knowledge of Fiola menus, culinary style and concept, reservations policies, operating hours, and other facts about the restaurants and be able to address common guest inquiries.
$15 an hour Full-time
Collaborative Recruiting: The Key to a Better Talent Acquisition Strategy

Talent acquisition is a multi-stage process where candidates undergo various application steps before getting hired. The unfortunate reality is that it is a labor-intense system, with the hiring manager and recruiter often handling all of the work on their own. Ask any one of them, and you will hear about the overabundance of applications and the demanding task of filtering through them to find the best candidates. The quality of talent suffers under the weight of all that work on one person's hands. It's not easy, but as many companies are starting to realize, there is a better way. The future of talent acquisition lies in collaborative recruiting!

Drink Runner
SwanMiami, FL
Located in the heart of Miamis Design District, Swan is a dining destination from hospitality mavens David Grutman and Pharrell Williams. As a Drink Runner, you help set the standards by which our restaurant is judged in your personal appearance, your disposition, and your attitude towards the guest.
ChicaMiami, FL
50 Eggs owns and operates the award-winning Yardbird Table & Bar, CHICA, Spring Chicken, and WAKUDA, a bold, artful collision of time and culture, traditional and modern Japanese cuisine and seductive design created by world-renowned, two-Michelin-starred Chef Tetsuya Wakuda and 50 Eggs Hospitality CEO John Kunkel.
YardbirdMiami Beach, FL
The host/reservationist is the first and last person a guest will interact with in the restaurant. At least 1 year of host person experience in a high-volume and/or upscale dining environment.
Reservationist - Hialeah Gardens
Key Transportation ServicesMiami, FL
Key Transportation is seeking a Reservationist to join our team, with transportation experience. We are the largest independently owned, operated, and maintained fleet of luxury and commercial vehicles in the Southeast Florida region which also includes Sarasota, Marco Island and Naples areas.
4 Talent Acquisition Trends Going Into 2023

For better or worse, a side effect of the COVID-19 pandemic was a marked shift in talent acquisition practices worldwide. With the struggle to retain talent that began in 2020, companies have had to rethink recruitment strategies. The result has been new talent acquisition trends that are well on their way to becoming commonplace. These are the practices that are going to become even more widespread going into 2023.

REPORTS TO: Restaurant ManagerKEY RELATIONSHIPS: Guests, Kitchen Staff, Stewarding Staff, F&B StaffJob Description: The host/reservationist is the first and last person a guest will interact with in the restaurant.
Part Time Food Runner - Pool & Beach
Mandarin Oriental Hotel GroupMiami, FL
With 326 guest rooms and 31 suites, Mandarin Oriental, Miami is located in Brickell Key and is a prime location for both business and leisure guests. The Pool & Beach Food Runner will report directly to the Assistant Pool & Beach Manager and Pool & Beach Manager.
Host / Hostess
Dc Pie Co BrickellDoral, FL
Dc Pie Co Brickell in Miami, FL is looking for one host/hostess to join our 53 person strong team. About DC PIE CO BRICKELL: Dc Pie Co Brickell in Miami, FL is looking for an individual to join our 54 person strong team.
ZumaMiami, FL
Interacts with people beyond giving and receiving instructions, particularly in resolving Guest complaints. To provide a friendly phone manner assisting guests with all inquiries (please note all phone correspondence is subject to audio recording to assist in providing customer service and training development.
Why is Professionalism Important & How to Be Professional

You might have heard the word professionalism thrown around in the workplace, but do you know what it means? And do you know how to maintain professionalism no matter the circumstances? 

Host / Hostess - Famed Restaurant Osteria Morini
Osteria Morini Miami BeachMiami Beach, FL
Exhibit knowledge of Morini’s menus, culinary style and concept, reservations policies, operating hours, and other facts about the restaurants and be able to address common guest inquiries. Host/Hostess: 2 years (Preferred.
Host - Yardbird Miami
Yardbird Southern Table & BarMiami Beach, FL
Never wait for the guest to come to youGo above and beyond to accommodate guests special requestsGraciously say goodbye to all guests and extend an invitation to return to visit soonOversee daily restaurant reservations, pre-assign seating where necessaryCommunicate with management regarding special orders, cake orders, and special requests responsible for conveying all suchinformation to management.

Latest Blog Posts: Manager Resume Templates, Samples, and TipsA program manager is a professional who coordinates initiatives across a company or department. Because these roles are cross-functional, they tend to oversee and collaborate with numerous stakeholders and employees with different backgrounds. With so much variety in program management positions, along with the diverse group of people program managers are constantly working with, crafting a program manager resume can require careful planning and consideration. to Create a Job-Winning Restaurant Manager ResumeYou can manage customer needs, take on administrative responsibilities, and effectively lead your staff. But can you write a job-winning resume? If you’re a restaurant manager looking for a new job, grab your pen and paper as we reveal the secrets to writing a convincing restaurant manager resume. Store Management Resume Tips (with Example)A retail store manager's job responsibilities aren't easy. Regardless of the parent company's size, it is the store manager's duty to ensure ALL store-related operations run smoothly. Because being an effective leader in retail management can be tough, it is automatically assumed that getting a job is even tougher. But even though the job responsibilities can be tasking, landing a retail store manager position is a little easier... but only if you have the right tools. Most companies do not expect prospective store managers to have a sophisticated educational background. Instead, they select people with convincing skill-set and experience. So, how do you convince recruiters that you're the best candidate for the job? Start by writing a compelling retail store management resume! to Build a Supervisor ResumeWriting a great supervisor resume doesn't have to be rocket science. All you need to do is figure out what the company requires and how best to appeal to their needs. In other words, see the resume as your “key” into any organization of choice. to Write a Property Manager ResumeProperty management experts have a variety of responsibilities, such as ensuring the safety and durability of commercial and residential buildings. During recruitment for such a position, recruiters assess your skills first-hand. This begins with how well you organize and tailor your property management resume. In other words, they can't afford to bring you onboard if your resume does not impress them. to Write a Chief Operating Officer Resume + SampleAre you looking to become the Chief Operating Officer in your company of choice? Do you want to create a compelling COO resume that will earn you the job? This article is for you. the Details to Build a Construction Project Manager ResumeSo you’re ready to become a Construction Project Manager! To achieve this goal, you need to find the right role and write the best resume you can to show a prospective employer that you’re a great fit.