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Remote Customer Service Representative - Teladoc

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NexRepLincoln, MT
Remote
  • As a Customer Service Representative, you'll be taking inbound calls from Teladoc customers.
  • You'll help connect patients with doctors, assist with patient registrations, verify memberships, set appointments, help manage billing, and troubleshoot basic technical issues.
  • If you're detail-oriented, discreet and professional, and able to overcome obstacles while maintaining a positive attitude, this customer service opportunity may be just what you're looking for.
  • This remote, flexible opportunity pays independent contractors /hour.
  • It's remote and flexible.
  • You'll be taking calls and making money from the comfort of your own home.
  • Plus, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't.
  • You'll have the freedom to schedule around your own needs, the needs of your family, and the important events in your life.
  • Hours of operation are Monday through Sunday, available in one of two blocks: 6:00 AM to 6:00 PM ET or 6:00 PM to 6:00 AM ET. You'll be assigned to the block of your choosing and have the freedom to set your own schedule within that block.
  • Answer incoming calls
  • Review customer history as necessary
  • Follow policy and procedure guidelines
  • Add customer to the appointment queue
  • Help answer billing questions and resolve billing issues
  • Help with basic technical issues
  • Document information and outcomes as necessary
  • Prior customer care experience is required.
  • A medical background is a huge plus.
  • You will need a paperless work area and cell phone free environment.
  • Excellent communication skills
  • Able to maintain a professional environment
  • Self-sufficient and organized
  • Able to utilize resources and work systems
  • Able to maintain confidentiality and secure sensitive information
  • Internet: High-speed, hardwired internet (no WiFi or satellite)
  • Operating System: Windows 8.1 or Windows 10
  • Processor: Intel Core or Intel Pentium 4
  • Memory: 2GB of RAM
  • Monitor: Dual monitors, each capable of displaying at least 1024 x 768 pixels
  • Sound: Sound card (standard on most computers)
  • Virus Protection: Up-to-date anti-virus software
  • Headset: USB noise-canceling headset

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