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Quality Manager

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Applus RTDVernon Rockville, CT
  • Company Bio: X-Ray Industries, an Applus company, is a well-established non-destructive testing service provider in the Aerospace industry.
  • With over 75 years of experience, X-Ray Industries is the oldest, most-established NDT provider, offering a broad range of testing and inspection capabilities.
  • Position Purpose: This position serves as the primary contact for all divisions of X-Ray Industries and its employees regarding the overall function of the quality system.
  • This position is responsible for supporting key objectives, strategies, goals and driving performance excellence throughout all facilities.
  • This position provides leadership and over site in the support of X-Ray Testings guiding principles and strategic planning goals.
  • This position requires travel as necessary.
  • The Director of Quality will assign Quality Managers divisions / locations throughout X-Ray Industries, Inc. in which they will support as defined in this job description.
  • Duties and Responsibilities: Protect the integrity of X-Ray Industries regarding all quality related functions.
  • Managing facilities assigned in regards to the QMS to protect the integrity of the quality system and the required third party and customer approvals.
  • Manage the corrective action, non-conformance and customer complaint logs, including investigation, suggestions for continual improvement and provide customer contact when necessaryAssist in the overall X-Ray Industries continuous improvement programAct as liaison, when necessary, for customer or third party issues related to the overall quality program of X-Ray Industries.
  • Assist facilities in meeting quality goals and objectives including performance excellence activities including monthly BSC / KPI meetings that are clearly documented to address performance results.
  • Plan, promote and organize training activities to ensure the integrity of the overall quality systemManage the development and revision of required procedures and documents related to the overall quality system.
  • Ensures that procedure requirements for customer approval are submitted as required by the customer.
  • Develop and maintain a customer quality network including visiting customers to remain current on their expectations of the X-Ray Industries quality activities.
  • Maintain auditor qualifications for both QMS and Nadcap internal auditing functions.
  • Knowledge of Six Sigma, Management by sight, Lean, Performance Excellence methodologies.
  • Positive approach to changing objectives and priorities.
  • Communicate the organizational vision, mission, and strategic planning commitments to customers.
  • Complete understanding of products and services offered by each division or corporation.
  • Ability to build and maintain professional customer relations.
  • Excellent oral/written communication skills.
  • Knowledge of MS Office (Word, Excel, Powerpoint, Visio) Excellent phone etiquette.
  • Able to multi-task.
  • Customer service driven, teamwork and detail orientated, professional, upbeat, energetic, takes initiative, dependable, takes pride in work.
  • Education and Work Experience: High School Diploma or GED and Bachelors degree or equivalent preferred.
  • Five years experience in quality systems in a NDT service provider accredited to ISO/NADCAP quality systems.
  • Employees must be legally authorized to work in the United States.
  • Verification of employment eligibility will be required at the time of hire.
  • Visa sponsorship is not available for this position.
  • Certificates and Licenses Required: Must meet minimum company requirements to operate a company vehicle and be eligible for coverage under Company insurance program.
  • Physical Activities and Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to stand, walk, sit, talk and hear.
  • The employee is occasionally required to reach with hands and arms, and stoop, kneel or crouch.
  • The employee must occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of organization.
  • Numerical intelligence including the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.
  • In compliance with American with Disabilities Act (ADA), X-Ray Industries will make reasonable accommodations that are appropriate and consistent within our legal obligations.
  • Working Conditions: The physical environment requires the employee to work inside an office environment, protected from weather conditions but not necessarily from temperature changes.
  • While performing the duties of this job, the employee is exposed to a busy office and shop environment.
  • The noise level in the work environment is usually quiet to moderate.

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