EDSI Solutions

Then the Quality Assurance Manager position is for you!. The Quality Assurance Manager will provide leadership and direction to program staff and ensure integrity of data and file compliance.. Work with leadership team and direct staff to ensure effective and efficient data management, service delivery and compliance with federal, state and local policies and procedures. Develop continuous improvement on process flows and program documentation to align with program development, as well as identify strategies for innovative services at PA CareerLink Lehigh Valley. About EDSI: EDSI is a progressive, forward-thinking, family-owned company that is B Corp Certified.

quality assurance manager

Overview:
Salary $50,000 year
Do you have a passion for making a difference in someones life? Are you looking for an opportunity to use your background and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Then the Quality Assurance Manager position is for you! We are seeking a dynamic, team-oriented and caring individual to join our spirited team.

The Quality Assurance Manager will provide leadership and direction to program staff and ensure integrity of data and file compliance. This position will oversee and provide analytical overview of day-to-day data processing, quality assurance procedures, and reporting to ensure successful contract benchmarks across programs, satellite sites and special projects.

Responsibilities:
Essential Functions
Work with leadership team and direct staff to ensure effective and efficient data management, service delivery and compliance with federal, state and local policies and procedures
Provide leadership and direction to Quality Assurance staff and conduct staff development as needed
Ensure staff resources are utilized strategically to best reach state and local performance goals
Serve as primary point of contact for contracted database services, maintenance and development
Analyze performance, and compile and submit both internal database and CWDS reports for the funding agency and EDSI; develop quality improvement plans when necessary
Develop continuous improvement on process flows and program documentation to align with program development, as well as identify strategies for innovative services at PA CareerLink Lehigh Valley
Enter, edit and retrieve data in appropriate tracking and databases, and perform data reconciliation to ensure accuracy and prepare reports related to program activities
Manage the development of new project reports and modification of current reports as needed
Ensure data entry in systems of record is timely and accurate
Partner with management team in providing measurable reporting and strategies to achieve benchmarks
Assist team leaders with financial reports and monitoring expenditures in relation to training budgets
Facilitate weekly Quality Assurance meetings and attend all other pertinent team meetings
Perform monthly caseload reconciliations for all contract programs
Provide weekly, monthly and yearly performance status reports and review
Communicate areas for improvement based on performance trends and propose processes solutions
Ensure ISO compliance and perform audits as required or necessary
Respond in a timely manner to performance reporting requests from contracting agency and provide monthly program performance tracking reports

Qualifications:
Education and Experience Requirements
Bachelors degree or equivalent experience preferred
At least three years of professional experience, including one year of leadership or supervisory experience
Experience in a team-oriented environment
Ability to gather and synthesize information from a wide variety of people and sources
Proficient in Microsoft Office applications, other computer programs and data entry
Must have solid organizational skills, time management skills, be detail oriented and provide accuracy with deadline-sensitive goals and objectives
A valid driver's license & clean driving record required

Bring your expertise to EDSI and live our values every day: Show Up, Smile and Support!
About EDSI: EDSI is a progressive, forward-thinking, family-owned company that is B Corp Certified.

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