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Provider Services Representative
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Full-time
- Act as a leading resource for cross functional, complex problem-solving within the Provider Network Department.
- Communicate with provider offices and their staffs, PacificSource departments, PacificSource Special Investigations Unit, and Provider Network Contract Account Lead. Document problems, issues, and resolution in provider files or call tracking as needed.
- Demonstrate proficiency in performing provider education and introductory meetings and presentations, including PacificSource mission and business, InTouch functionality and registration, claims procedures, administrative procedures, member plan information, provider networks, and how to access appropriate forms and information on the PacificSource website as well as contacting appropriate PacificSource representatives for assistance.
- Provide education both in person and on the phone about InTouch functionality and troubleshooting.
- Anticipate in local medical organizations such as Medical Assistants Organization and local chapters of the American Academy of Professional Coders (AAPC).
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