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Product Support Specialist
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Full-time
- As a Product Support Specialist, you will be trained on various Key Control systems and be able to support our clients and field associates with technical issues.
- Your primary duties will include troubleshooting issues that may occur with PC systems, proprietary software, peripheral hardware, operating systems, networks, RFID and GPS technologies at client sites.
- Training will consist of hands-on technical skills labs, and mentor based team shadowing while being a valued member of the team.
- The training program includes instructor-led lectures, reference documentation, a searchable knowledge base, hands-on instruction with labs and the ability to learn on the go by shadowing current KPS Analysts.
- Phone support and/or technical support experience, a plus
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