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Principal Product Manager, Outbound Product Management
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$171,400 - $253,800 a year
Full-time
- Reporting to the Head of Product Enterprise Adoption & Cloud Readiness, the Principal Product Manager, Outbound Product Management role has a primary focus on ensuring Enterprise sales and marketing teams have a single point of Product contact.
- You will engage as a Subject Matter Expert with strategic customers during high-stakes pre-sales conversations, serving as product partner in escalations, and driving strategic post-sales conversations to ensure that our customers can adopt our products at scale.
- Pre-sales engagement at CIO/Sr Director level to partner with sales team to instill customer confidence in our products
- Escalation management - Represent Solution Area and Enterprise in high-priority customer escalations during migration or post-migration phase; internal effort to resolve issues and close the look with customer
- Post-sales/Adoption - partner with Customer Success team for adoption remediation and growth conversations with strategic customers where product intervention would be beneficial
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