- Associated topics: customer care manager, customer service team manager, manager, monitor, product support, review, senior, service manager, team manager, telephone
- Ability to read and interpret Plan Documents and SPD's.
- Answer incoming participant calls relating to the Pension Plan(s).
- Frequently draft correspondence to participants and other fund professionals.
- Communication- Speaks clearly; Listens and gets clarification; Responds well to questions; writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.
- TEAMWORK Preferred Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Attendance/Punctuality- Is consistently at work and on time; Ensures work responsibilities are covered when absent.
- Enjoy working with the public via phone and in person.
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