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PCA / Unit Administrative Assistant - Float

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Methodist HospitalHouston, TX
Full-time
  • JOB SUMMARYAt Houston Methodist, the Patient Care Assistant/Unit Administrative Assistant (PCA/UAA) position performs key functions that support the interprofessional team in delivering high quality, cost-effective care.
  • The PCA/UAA demonstrates basic knowledge and skills necessary to communicate appropriately and carry out delegated nursing assistant level tasks for assigned patient populations, assisting in the delivery of patient care and services under the supervision of a licensed nurse.
  • PRIMARY JOB RESPONSIBILITIESJob responsibilities labeled EF capture those duties that are essential functions of the job.
  • Facilitates and supports effective throughput with timely communication.
  • Greets patients and visitors to the unit, assisting with directions, information and guidance.
  • Works well with others to make contributions to the work effort as a whole and facilitates problem resolution and responds positively to requests for assistance.
  • (EF)Interacts with peers, staff and physicians in a supportive and respectful manner.
  • Encourages open communication to achieve mutual understanding.
  • Communication to promote both work efforts and problem resolution is clear and professional.
  • Collaborates with all members of the interprofessional team by actively communicating and reporting pertinent patient care information in a clear and timely manner.
  • (EF)Provides contributions towards improvement of department scores for turnover/retention/employee satisfaction on unit-based scorecard, i.e. peer-to-peer accountability.
  • Documents, where applicable, care administered, diagnostic measurements, treatments and procedures in accordance with established policies and procedures and cultural diversity and inclusion principles.
  • Responds to the nurse call system, contacts nursing personnel as appropriate, and follows through with meeting patient needs.
  • (EF)Pull/print daily reports per unit standard, which may include daily shift report, charge nurse reports, handoff reports and/or My Daily Care Plan. Assists with calls to physicians and their office, bed management, transfer services or other floors, coordinating with Operations Administrator as needed.
  • Organizes the unit work flow, paperwork as needed, pro-actively problem-solves, anticipating needs, and managing multiple ongoing priorities with minimal supervision
  • EF)Coordinates the requests to Facilities Management/Maintenance and Biomed regarding department needs or broken equipment.
  • Rounds through the unit, per unit expectations, to check for environmental or equipment needs, and other assistance that may be needed.
  • Serves as an in-house courier which may include retrieving blood, hand delivering labs, tele boxes, etc.
  • (EF)Contributes towards improving department scores for patient satisfaction on unit-based scorecard through peer-to-peer accountability, i.e. bedside shift handoff/report.
  • Provides for the privacy of patients and families, keeping the safety of the patient in mind.
  • (EF)Provides appropriate hand-off at change of shift at patient bedside to communicate and collaborate, promoting patient-centered care.
  • (EF)Conducts hourly rounding to ensure patient needs are met (four P's).
  • Monitors and addresses noise level of unit to improve or impact patient satisfaction.
  • Responds to patient calls promptly.
  • Reports near misses and collaborates with the interprofessional health care team to improve patient safety.
  • (EF)Contributes towards improving quality and safety scores on the unit-based scorecard, through peer-to-peer accountability.
  • Supports initiatives to prevent conditions such as pressure injuries, patient falls, and hospital-acquired infections.
  • (EF)Uses resources efficiently; does not waste supplies.
  • Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime.
  • Utilizes time efficiently and helps other team members.
  • Completes and updates the individual development plan (IDP) on an on-going basis.
  • Ensures own career discussions occur with appropriate management.
  • (EF)Offers innovative solutions through participation in performance improvement projects and shared governance activities.
  • Follows up on action items as necessary to ensure completion of assignments.
  • (EF)This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned.
  • Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
  • EDUCATION REQUIREMENTSHigh School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

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