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Patient Services Representative
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Full-time
- The Patient Service Representative (PSR) is a clinical operations care team member reporting to the Office Manager and/or Front Desk Supervisor.
- The position is responsible for providing the full scope of a) inbound and outbound access patient interactions & functions whether by telephone, internet or face: face, b) patient scheduling & logistics, c) executing daily workflows including cancellation, missed visit and tickler-recall deployment and d) executing revenue cycle claim scrubbing & missing slip completion.
- The Patient Services Representative (PSR) acts as a liaison between referral sources, clinical services team, physicians and patients for assistance with any needs related to care delivery and office & surgical visits.
- The Patient Services Representative works independently to ensure that services are coordinated in a timely, accurate and courteous manner by effectively addressing patient or care team member concerns expeditiously while using discretion to determine when to involve the Office Manager and/or Front Desk Supervisor.
- Executes patient scheduling for optimum patient experience while maintaining office efficiency, whether by inbound/outbound telephone contact, internet-online booking applications-or in person.
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