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Party City Team Member (Sales Associate)

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Party City HoldcoFayetteville, NC
Full-time
  • At PCHI, we create joy for our customers by making it easy to create unforgettable memories.
  • We are C ustomer Obsessed.
  • Our Team Members lead by example and possess the energy and enthusiasm to match our customers excitement while providing an exceptional shopping experience.
  • We are knowledgeable about our products and services because we have the broadest and best selection of party goods in the industry.
  • We ensure we are in-stock and easy to shop.
  • We inspire our customers with exciting concepts, themes, ideas and provide everything they need to bring their party to life.
  • At PCHI, o ur promise is Customer First , People Matter , It Can Be Done and Celebrate !
  • We live our brand every day and love to party!
  • You are responsible for executing best in class sales and service strategies.
  • Team Members provide exceptional customer service behaviors delivered to our customers and are accountable to putting the customer first in everything they do.
  • Teams Members provide value to our guest by delivering a customer friendly in-store and curbside shopping experience
  • You will leverage technology to enhance the customer service experience for our internal and external customers.
  • You will possess an "It can be done" attitude, when it comes to overcoming obstacles and bringing joy to our customers.
  • Team Members are responsible for being part of a Team that delivers on sales, profit, and service targets, as well as delivering on all key Balloon & Omni strategies.
  • Do you possess prior retail management experience?
  • Can you lead a team in a dynamic and fast-paced environment?
  • Are you obsessed with ensuring that your customers are beyond satisfied?
  • Are you adaptable and able to manage change daily through your team?
  • Do you possess strong communication skills and the ability to build relationships with your staff and customers?
  • Team Members will master all Balloon & OMNI channel service platforms, including in-store pickup, delivery, curbside pickup, and others.
  • You will manage and plan the daily and weekly workload to deliver on store sales goals and customer engagement.
  • You will assist the Store Team Leader and Leads in supporting onboarding and mentoring to new Team Members.
  • You will continuously role model behaviors connected to Friendly, Easy and Accurate and support other team members on delivering on our Service Model.
  • Team Members are expected to work a schedule that aligns to customer and business needs (this includes early morning, evening, overnight shifts, and weekends).
  • Team Members are responsible for supporting an environment that promotes engagement.
  • Fun working environment
  • Generous associate discount
  • The replenishment process will require you to lift, push and pull up to 25lbs daily.
  • Cleaning, store recovery, setting plan-o-grams and endcap maintenance is required.
  • Climbing ladders is required to re-stock and obtain merchandise for our customers.
  • Ringing transactions on a register is required.
  • Utilization of our helium system to fulfill customer orders is required.

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