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Part-Time Customer Care Rep (REMOTE)

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Bank And TrustDubuque, IA
Full-timeRemote
  • Location: Dubuque (Asbury), Iowa - Holliday Drive
  • Dubuque Bank and Trust a growing dynamic organization with many locations offering uniquely different banking and financial solutions for businesses and personal clients.
  • As a performance driven company, we strive to create a culture of excellence with high standards, and high values while providing outstanding growth and involvement opportunities for employees.
  • Join a team that makes "Great Things Happen!"
  • HTLF is hiring remote, part-time Customer Care Reps who will be able to complete full time training (8:30-5:00 M-F) for six weeks.
  • Training classes start 6/7 and 7/12.
  • Under close supervision, the Customer Care Rep I HOC is responsible for providing excellent customer service to both internal team members and external customers regarding a variety needs.
  • Main objective is to project the professional organizational image through telephone, electronic (e-mail), social media, chat and written interaction with the both HTLF member bank employees and customers.
  • The Customer Care Rep I must adhere to all bank policies and procedures.
  • Responds to both internal and external customer inquiries through a variety of mediums such as: e-mails, chat, telephone, etc.
  • in a courteous and timely manner as outlined in the department's established service levels.
  • Assists internal and external customers with troubleshooting, recommending possible solutions, or determining when to escalate a problem to management or referring to a technical expert within the area.
  • Accurately processes orders, forms, applications, and requests submitted within SLA timeframe.
  • Completes customer contact logs.
  • Recognizes and reports to management trends in internal and external customer calls that may identify system/product related issues.
  • Assists with all banking deposit product inquiries including: checking, savings, certificate of deposit, internet banking, debit card, and mobile banking.
  • Completes annual E-Learning Plan and Bank Secrecy Act (BSA) training as assigned and keeps up-to-date knowledge of BSA as it relates to the job function.
  • Performs other duties as assigned.
  • SUPERVISORY RESPONSIBILITIES: This position does not have supervisory responsibilities.
  • High School Diploma/GED
  • Business related college courses preferred
  • 6-12 months of customer service experience.
  • Experience using Microsoft Office Suite.
  • Ability to demonstrate an understanding of electronic banking services especially, but not limited to, internet banking, bill payment, mobile banking, and ATM/debit card.
  • Have previous experience using social media, instant chat, e-mail, etc.
  • Demonstrated knowledge of current technologies such as used: tablets, computers, smart phones, etc.
  • Knowledge of general banking practices preferred.
  • Associated topics: call center specialist, client, customer service, customer service associate, customer service specialist, platform support, rep, service representative, telephone, telephone service representative

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