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Operations Support Center Lead - Public Trust
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$115,000 - $155,000 a year
Full-time
- Preference given to candidates who can bring successful program leadership and ITIL implementation experience to guide the stabilization and improvement of Service Desk operations as enterprise IT services are modernized and ITSM practices are adopted.
- Provide successful program leadership and ITIL implementation to guide the stabilization and improvement of Service Desk operations as enterprise IT services were modernized and IT Service Management (ITSM) practices were adopted.
- Leverage knowledge management that shorten Return to Service (RTS); provide self-help initiatives.
- Use tool automations to speed up RTS, ticket routing, and timely escalation notifications.
- Domain expertise: Service Desk, Program Management, ITIL / ITSM, Processes, Systems Tools, Operating System.
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