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Operations Manager
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Full-time
- Operations Manager Responsibilities Include: Overseeing assigned HERRC Casework operations in a matter ensuring that overall service delivery is provided in accordance with Cherokee's contract with NYC Health & Hospitals.
- Ensure that staff is properly trained and maintains all appropriate requirements to manage appropriate caseloads and have been granted access to NYC Health & Hospitals technology platform for case management.
- Ensure staff adheres to all rules outlined in the NYC Health & Hospitals and Cherokee Federals standard of conduct.
- Casework noncompliance should be addressed IAW NYC Health & Hospitals case management procedures.
- Ensure all incidents are managed in accordance with NYC Health & Hospitals published Incident Management Guidelines and Procedures.
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