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Operations Agent - Land
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Full-time
- Pleasant Holidays, one of the largest travel wholesalers in the United States specializing in vacation travel to the Hawaiian Islands, Caribbean, Central & South America, Europe, Mexico, Middle East, South Pacific (Australia, Cook Islands, Fiji, New Caledonia, New Zealand & Tahiti), Japan & Asia, the United States & Canada, and cruise vacations worldwide, is seeking an Operations Agent - Land.
- Pleasant Holidays is a subsidiary of the Automobile Club of Southern California, a diversified insurance, roadside assistance, financial services and travel organization serving AAA Members for more than 100 years.
- Update booking records with confirmation numbers and cancellation acknowledgements from hotels, car rental companies, and land vendors.
- Work with Reservations to obtain missing booking information (i.e. customer-provided flight details, passport information, cell phone number, etc
- Assist with forcing out hotel manifests as requested by Customer Service & Reservations.
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