Advanced Search
Title
Company
Description

Location:

Start New Search:

non profit organizations
elf
debt consolidation
investment advisor
life insurance agent
leave of absence
broker dealer
phone sales
career change
insurance sales agent
operations specialist
series 7
finra
inbound calls
insurance agent
annuity
top notch
inside sales representative
insurance sales
sales specialist

OneMain Financial: Escalations Specialist

Share Job
Suggest Revision
OneMain FinancialFort Mill, SC
  • WHO WE ARE OneMain Financial is the country s largest lending-exclusive financial company, a trusted name in lending for over 100 years.
  • Since 2005 alone, we have looked beyond customers credit scores to lend more than $152 billion to 16.2 million people looking for simple, affordable loans.
  • With branches across 44 states, we're proud partners of the families and communities we serve.
  • They turn to us to help meet important financial needs, including debt consolidation, medical expenses, household bills and auto purchases.
  • It s all about doing the right thing a mission that hasn t changed for more than 100 years.
  • YOUR IMPACT At OneMain, Escalation Specialists assist customers with a single point of contact approach listening to the customer s concerns, walking with the customer through the resolution process, and providing a resolution through both verbal and written communication for most complex customer situations of which business units are unable to resolve.
  • In this position, you have the opportunity to positively impact the customer s experience and overall customer retention.
  • ABOUT YOUYou are positive, motivated, and self-driven.
  • You possess exceptional verbal and written communication and follow-up skills.
  • You thrive in a fast-paced environment.
  • You can work well under pressure.
  • You are willing to listen and learn, building your competencies and skills to help you advance in your role and career.
  • THIS ROLEThis position has the opportunity to sit in Evansville, IN or Fort Mill, SC.Position is available at three levels; at time of offer, the level will be determined commensurate with experience and match for the position.
  • Must use sound judgment to recommend a solution that is consistent, practical, and beneficial to the customer, as well as, OneMain.
  • Requires strong written, verbal, and interpersonal skills.
  • Plans, organizes, and prioritizes own work routine to meet established schedule and support the activities of Customer Care Unit. Strong analytical and problem-solving skills.
  • Highly organized, flexible and possess the ability to multi-task to keep the workflow moving through the resolution process effectively.
  • EDUCATION / EXPERIENCE REQUIREMENTSMust be willing to work flexible hours to support the needs of the business unit.
  • College degree preferred, but not required.
  • Graduation from a 4-year college or university with major course work in a discipline related to the requirements of the position.
  • Will consider the equivalent combination of job experience & education that demonstrates the ability to perform the essential functions of this job.
  • Complaint handling experience preferred.
  • Experience investigating customer problems is preferred.
  • ESSENTIAL JOB FUNCTIONSPromptly reaches out to the customer and business unit(s) to resolve complex customer complaints and concerns that could not be initially resolved by the business unit.
  • Answers Resolves internal/external questions pertaining to customer issues and/or concerns inquiries.
  • Establishes effective professional rapport with both internal & external customers.
  • Investigates each issue or concern thoroughly by conducting interviews with all parties involved, a detailed review of the account notes, transaction history, documents located in ELF, listens to all recorded calls surrounding the time frame of the complaint, reviews outbound call details along with review of all policy and procedures that relate to the issue or concern.
  • Interacts, collaborates, and works within all levels of the OneMain Management Team and Team Members within the business unit(s) to come to an acceptable resolution that will not only benefit the customer, but also the Company.
  • Escalates issues to EOCC management and/or with in the business unit(s), as required.
  • Remains courteous, friendly, concerned, and knowledgeable throughout the process while providing a detailed explanation of resolution, taken to the customer, business unit(s) and/or Management Team; all while providing thecustomer (internal or external) with an excellent experience and top-notch customer service.
  • Provides written correspondence with organized thoughts, proper sentence construction, punctuation, and grammar.
  • Monitors the account to ensure that all required changes or adjustments are complete and accurate.
  • Documents all actions, research, and resolution in the Complaint Management System.
  • Help identify trends when necessary, with customer complaints/issues to assist with root cause analysis.
  • FUNCTIONAL JOB COMPETENCIESIntegrity and Trust: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences;admits mistakes; doesn t misrepresent him/herself for personal gain.
  • Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broaderrange of activities.
  • Drive For Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes selfand others for results.
  • Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
  • Possess objective analytical problem-solving skills.
  • Self-Development: Is personally committed to and actively works to continuously improve him/herself; understands that different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits.
  • Communication: Must have the ability to verbally communicate with internal and external customers demonstrating excellent communication skills.
  • Must be empathetic and knowledgeable.
  • BENEFITSBecause we want our team members to bring us their very best every day, we believe they deserve the right opportunities and benefits.
  • Associated topics: broker, commission, healthcare, inside sales, insurance agent, insurance sales, life insurance agent, outside sales, retail, sales

Similar jobs:

Active
  • All Jobs
  • Active
Inside Sales Specialist
CDI Custom Curb AdaptersRock Hill, SC
Associated topics: agent, club, disney, inbound, insurance, insurance agent, life insurance, market, sales representative, vacation
Entry Level Financial Representative
Fidelity InvestmentsFort Mill, SC
We assist companies and non-profit organizations in delivering benefits to their employees.
Associate Operations Specialist
LPL Financial ServicesFort Mill, SC
As the nation's leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services.
Financial Representative - Insurance Sales
Bankers LifeCharlotte, NC
Just starting your career, or looking for a career change?
$90,530 a year Full-time
Entry Level Financial Representative
New York Life - Charlotte, NCCharlotte, NC
Moody’s (Aaa); and Fitch (AAA) according to Third Party Ratings Reports as of 9/12/19.
Full-time
jobsearcher.com/blog
Do Your Candidates Really Need a College Degree?

As a hiring manager tasked with making major decisions, it's easy to target a college degree as a way of saying yes, this candidate is qualified. I mean, how many times have we seen candidates without degrees try to squeeze their way into positions that they aren't qualified for. In fact, many hiring managers (maybe like yourself) believe that college degrees make candidates more job-ready. However, the current job market has shifted so much recently that it begs the question

Collections Specialist, Sign on Bonus
OMFFort Mill, SC
Key Word TagsCollections, Call Center, Customer Service, Customer Care, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Hybrid, Remote, #sales
Inside Sales Specialist
Core & MainPineville, NC
Associated topics: business, disney, gerber, inside sales representative, insurance agent, life insurance, market, sales representative, telesales, vacation
Insurance Sales Specialist
Family First LifeRock Hill, SC
The requests will vary between mortgage protection (life insurance for homeowners), final expense (life insurance for burial/cremation), indexed universal life insurance, indexed annuities, and retirement planning.
Full-time
Consumer Loan Sales Specialist
OneMain General Services CorpRock Hill, SC
They turn to us to help meet important financial needs, including debt consolidation, medical expenses, household bills and auto purchases.
jobsearcher.com/blog
Hiring Taking Too Long?

We all know one of the biggest downfalls of a successful recruiting and hiring process is the amount of time it takes to hire someone. The time it takes to hire is sometimes completely out of line with applicant's expectations, creating a huge gap between candidates and businesses. Meanwhile, most recruiters and hiring managers don't even notice that they're taking too long. They have been fighting the symptoms of a too-long-hiring process without addressing the problem at the root. Here, we will expose some of those symptoms and offer solutions to help shorten your hiring process.

Financial Planning And Analysis Specialist III (L5)
Daimler Trucks North AmericaFort Mill, SC
The Daimler Truck North America (DTNA) brand portfolio is second to none, and includes Freightliner Trucks, Western Star Trucks, Detroit engines and components, Thomas Built Buses and Freightliner Custom Chassis.
Document Specialist - Ford
Sonic Automotive, IncFort Mill, SC
The Automotive F&I (Finance & Insurance) Secretary is responsible for preparing deals to be sent to the Billing Clerk.
Full-time
Insurance And Financial Services Position - State Farm Agent Team Member
Eric Satterfield - State Farm AgentFort Mill, SC
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance and Financial Services Position - State Farm Agent Team Member.
$45,000 a year Full-time
Underwriting Specialist, Government, Public Entity
Liberty Mutual InsuranceCharlotte, NC
A related risk management & insurance bachelor's degree or 5+ years of commercial lines underwriting experience preferred; ARM, CPCU or relevant professional insurance designation preferred.
$85,000 - $143,000 a year
jobsearcher.com/blog
5 Common Interview Mistakes

Everyone's interview process is unique in some form or fashion. Like most, your interview process is crafted so you can get the most information out of your candidates to increase hiring confidence and make the right hiring decisions. However, there are often small problems in interview processes that could ultimately affect the success of hiring decisions.

Underwriting Specialist, Governance, Public Entity
Liberty MutualCharlotte, NC
A related risk management & insurance bachelor s degree or 5+ years of commercial lines underwriting experience preferred; ARM, CPCU or relevant professional insurance designation preferred.
Reimbursement Success Manager / Production Specialist
Prochant USCharlotte, NC
Prochant is seeking qualified individuals for a Reimbursement Success Manager / Production Specialist position.

Latest Blog Posts:

jobsearcher.com/blogHow to Ask Someone to be a Reference + Email TemplatesOne part of the job-hunting process that frequently gets overlooked is putting together a list of good references. Most of the time we focus on creating the perfect resume, writing an awesome cover letter, and getting our hands on letters of recommendation. We think about what outfit we’ll wear to the job interview, how we’ll answer those tricky questions, and what our career plan looks like. But, in fact, having multiple references lined up who will speak favorably about you to a potential employer is critical to landing a job. This aspect of job searching really can’t be ignored. 
jobsearcher.com/blogJob Rejection Email Response with ExamplesGlassdoor estimates that, on average, there are about 250 applicants for every job vacancy out there. If you’ve ever applied for a job, the odds are that you’ve received the dreaded job rejection email.
jobsearcher.com/blogHow Far Back Should a Resume Go, Exactly?If you’re reading this article, then chances are you’re looking for a new job and want to whip your resume into shape. But lots of questions can arise as you begin to do that. After all, most of us aren’t career coaches or resume experts. One common question that job hunters frequently ask is: how far back should a resume go? As in, should you list all of your work history – even if it stretches on for years – or should you be more selective?
jobsearcher.com/blogHow to Describe Your Personality with ExamplesImagine you’re in an elevator with the CEO of your dream company and you get to talking. The conversation is going well and you start to imagine yourself working for their company when the CEO turns around and asks you “tell me a bit about yourself.” Would this catch you off guard or would you be able to give a clear and succinct description of who you are?  
jobsearcher.com/blogHow to Call Out of WorkNo matter how happy we are with our jobs, there are days when we feel overwhelmed and want to call out of work. No, don't feel guilty. It's expected because we're humans, and we can't control the uncertainties of life. But the problem lies in how to call out of work without seeming uncommitted to work, especially if you seldom get work-free days. 
jobsearcher.com/blogHow to Conduct a Performance Review (With Examples)In a world where the smallest mistake can cost your business tens of thousands in lost revenue, your talent is key to keeping your edge on the market and driving growth. However, managing a workforce of any size can be a challenge. Employees come with their own particular skill set, ambitions and flaws. So, it can be difficult to uncover their individual drivers. Not to mention the challenges brought on by the hybrid and remote working models where in-person interactions have become few and far between.
jobsearcher.com/blogHow to Effectively Recruit EmployeesToday, hiring and retaining talent looks much different than it did only two or three years ago. Financial instability and the strain on our mental health brought on by the pandemic has made everyone more wary and selective of their workplace and employer. Whereas in the past people might have prioritized promotions and financial reward, today they look at other factors such as workplace flexibility, personal fulfillment and values alignment.