Wise Auto Group

Complete markdowns as recommended by David Goldfarb, the MotorClothes/Merchandise Director and Harley-Davidson.. Communicate regularly with the Harley-Davidson Motor Company regarding: Policies, Product Availability, Product Style Options, New/Future Product line Studies. Provide training for all MotorClothes/Merchandise employees: Harley-Davidson University Programs.. Review all Harley-Davidson University Training for General merchandise.. Prefer knowledge and experience with servicing of Harley-Davidson General Merchandise, and other products sold by the dealership, or the demonstrated ability to quickly learn them.

harley davidson

<h3>Full Job Description</h3>Key Result Areas<ul><li>MotorClothes/Merchandise Department Operations</li><li>Management</li><li>Customer Service</li><li>Promotions</li><li>Premium Customer Experience and customer retention</li><li>Productivity of department staff</li><li>Sales and margins</li></ul>Duties and Responsibilities1) MotorClothes/Merchandise Department Operations<ul><li>Set-up and maintain a smooth running, efficient, appealing retail environment for the MotorClothes/Merchandise department.</li><li>Ensure MotorClothes/Merchandise personnel are well trained and available when needed.</li><li>Review all stock orders to ensure a fast-moving balanced inventory of MotorClothes/Merchandise.</li><li>Coordinate orders with P&A manager.</li><li>Maintain sufficient quantities of stock to support demand and acceptable inventory turn ratio. Follow open to buy suggestions of Director.</li><li>Follow procedures for ordering, receiving, logging into inventory, displaying, selling and restocking all merchandise.</li><li>Purchase product assortments, gauge stock movement, and devise promotions, when necessary.</li><li>Design displays for merchandise, which are appealing to customers. Make effective use of: Fixtures, Wall Displays, Show Cases, Glass Cubes & Towers, Mannequins, Window Displays</li><li>Ensure employees keep all merchandise and displays clean, well dusted, and appealing to customers.</li><li>Regulate seasonal promotions (i.e. holiday display themes, fashion shows, special events, etc.) and coordinate them with other departments.</li><li>Assist staff when needed.</li><li>Become familiar and efficient with all phases of the computer systems required for MotorClothes/Merchandise management, including generating and reviewing inventory reports.</li><li>Supervise and maintain an accurate up-to-date inventory management & control system.</li><li>Complete markdowns as recommended by David Goldfarb, the MotorClothes/Merchandise Director and Harley-Davidson.</li><li>Keep 12-month non-moving inventory at industry benchmarks.</li></ul>2) Management<ul><li>Employ sound management practices to ensure MotorClothes/Merchandise department contributes acceptable levels of gross & net profit.</li><li>Hiring, training, motivating, counseling and monitoring the performance of all MotorClothes/Merchandise staff.</li><li>Maximize return on investment of MotorClothes/Merchandise inventory.</li><li>Grow the volume of MotorClothes/Merchandise sales.</li><li>Maintain budgeted revenue and expense objectives.</li><li>Develop advertising sales, and promotional campaigns for merchandise with the MotorClothes/Merchandise Director and the Marketing Director.</li><li>Communicate regularly with the Harley-Davidson Motor Company regarding: Policies, Product Availability, Product Style Options, New/Future Product line Studies</li><li>Benchmark other retailers to determine “best practice” standards.</li><li>Organize and stage fashion shows and other events to sell merchandise.</li><li>Provide reports to Dealer Principal, General Manager, or MotorClothes/Merchandise Director as requested.</li><li>Complete daily, weekly, monthly, semi-annually and annual tasks.</li><li>Develop monthly and annual objectives for the department in collaboration with MotorClothes/Merchandise Director.</li><li>Attend training sessions (Harley-Davidson University, Trainers, etc.) to keep current with merchandising trends & inventory control issues.</li></ul>3) Customer Service<ul><li>Provide excellent customer service to all of the dealership’s customers whether internal</li><li>or external.</li><li>Greet customers immediately, in a courteous and friendly manner.</li><li>Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.</li><li>Handle telephone transactions quickly, and courteously.</li><li>Point out any sales, specials, or new merchandise to customers.</li><li>Assist customers with their selection of merchandise and offer additional product that compliments the purchase.</li><li>Follow the Premium Checkout Process when invoicing. Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.</li><li>Notify customers when special orders or back-ordered items are received.</li><li>Handle customer complaints according to dealership policy, showing empathy and a positive attitude, and demonstrate our commitment to “make things right”, as specifically directed by the MotorClothes/Merchandise Manager.</li><li>Follow the Ticket to Ride process for customers purchasing bikes.</li><li>Make introductions to other departments to ensure cross selling of motorcycles, Parts and Accessories, Financing, Insurance Products and Services, Warranties and Service Plans.</li><li>Attend training sessions as requested by the Dealer Principal, General Manager and MotorClothes/Merchandise Director.</li><li>Stay up to date on all required HDU courses.</li><li>Selling the fun and excitement of Harley-Davidson to customers.</li></ul>4) Other Duties<ul><li>As assigned.</li></ul>Supervisory Responsibilities<ul><li>Establish departmental work schedule, balancing the workloads of all employees.</li><li>Establish job assignments and sales quotas for all MotorClothes/Merchandise personnel within their skill level.</li><li>Ensure all policies and procedures for MotorClothes/Merchandise department are followed.</li><li>Manage employee performance (evaluate and council).</li><li>Recruit, interview, hire, and terminate MotorClothes/Merchandise employees with General Manager and Human Resource Director.</li><li>Maintain records of all disciplinary action.</li><li>Maintain records of all employee performance reviews.</li><li>Provide training for all MotorClothes/Merchandise employees: Harley-Davidson University Programs.</li></ul>Commitments<ul><li>Treat all employees and customers fairly, courteously, and with dignity.</li><li>Model superior customer service behavior for all MotorClothes/Merchandise personnel by maintaining positive relationships with customers, employees, MotorClothes/Merchandise</li><li>Be prompt and available for flexible scheduling.</li><li>Be honest and fair in all business dealings.</li><li>Demonstrate an interest in growing the MotorClothes/Merchandise business and exceeding goals on a regular basis.</li><li>Demonstrate professionalism with customers, employees, and in providing customer service.</li><li>Review all Harley-Davidson University Training for General merchandise.</li><li>Accept direction and follow instruction from Dealer Principal.</li><li>Work well with others.</li><li>Currently our work week is Tuesday - Saturday 9-5 PM Additional retail hours may be offered in the future.</li></ul>Qualifications & Job Requirements<ul><li>Strong leadership skills.</li><li>Strong sales and sales management skills.</li><li>Experience with retail sales and inventory management.</li><li>Previous experience in developing and coaching a high performance sales team.</li><li>Prefer knowledge and experience with servicing of Harley-Davidson General Merchandise, and other products sold by the dealership, or the demonstrated ability to quickly learn them.</li><li>Experience with Point-of-Sale and Parts & Service management computer software or the ability to quickly learn due to general knowledge & experience with computers.</li></ul>Job Type: Full-timePay: From $20.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Paid time off</li><li>Vision insurance</li></ul>Schedule:<ul><li>8 hour shift</li><li>Monday to Friday</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>Management: 3 years (Preferred)</li></ul>Work Location: In personPowered by JazzHR

START NEW SEARCH