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Night Auditor

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SpringHill Suites NorthwestKansas City, MO
  • As Night Auditor , you are responsible for check-in, check-out, front desk operations, market sales and all other guest interactions.
  • You strive to exceed established standards at every opportunity and take pride in the overall look and feel of the front desk, lobby, and all surrounding areas.
  • How will you do this?
  • The following are the essential functions and responsibilities of the job: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • · Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.
  • · Book guest hotel reservations.
  • · Register guests to the hotel, verifying reservation, personal information and securing payment information.
  • · Answer and route calls as appropriate; take guest messages with accuracy.
  • · Assist in handling mail and other electronic communication.
  • · Promote the brand loyalty program and provide recognition and benefits to all present members.
  • · Provide guests with information regarding hotel facilities and local attractions.
  • · Anticipate guests’ needs and respond timely, efficiently, appropriately and in a friendly manner.
  • · Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level.
  • · Responsible for cash drawer contents and transactions during shift.
  • · Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.
  • · Process all Market and retail transactions for the guests.
  • · Maintain appropriate market inventory levels, restocking when necessary.
  • · Handle confidential information, including guest records, with a high degree of integrity.
  • · May assist with continental breakfast and laundry functions during downtime.
  • · May fill in driving the guest shuttle.
  • · Assure overall cleanliness of the front office area, lobby, and surrounding areas.
  • · Communicate larger housekeeping and maintenance issues to the respective departments, for immediate attention.
  • · Maintain a professional image at all times through action, appearance, and dress.
  • · Follow Company policies and procedures.
  • · Other duties as assigned by supervisor or management.

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