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Member Service Representative II
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$28.13 an hour
Full-time
- This position is a “front line” representative for Partners Federal Credit Union whose main responsibility is to interact and develop long term profitable relationships with our Members by determining their financial needs and presenting and offering the best financial solution.
- In addition, the Member Service Representative is responsible for interaction with Members face-to-face and by telephone, providing friendly, efficient, quality service and accurate information.
- Responsible for identifying and building a network of Member contacts through qualified leads, referrals, telephone canvassing and face to face interaction with the purpose of creating financial opportunities.
- Proficient knowledge of branch and PFCU business processes to anticipate potential issues and effectively communicate to your manager any and all problems that may arise.
- Ensures that all Members' needs are met and commitments to them are kept; every member every time, while providing "5 Star Member Service", every time.
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