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Manager, Services Delivery (US East Coast - Remote)
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Full-time
Remote
- Manage Team Leads responsible for project delivery teams; serve as a secondary escalation point of contact
- Cultivate an environment where team members take ownership and responsibility for their tasks; Encourage innovation, creative thinking, and efficiency within the team while managing quality and risk
- Collaborate with Services Leadership to inform strategy for organizational growth and scaling based on the evolution of Suvoda’s products and processes
- Act as an escalation point for clients whose studies are managed on their team
- Triage critical issues affecting delivery and quality by thinking strategically and acting autonomously, within guidelines, to reach a resolution
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