Advanced Search
Title
Company
Description

Location:

Start New Search:

hi tech
t mobile
lpm
alteryx
strategy manager
strategy and operations
product marketing manager
consumer insights
strategy consulting
props
integrated marketing
confluence
brewing
consumer goods
humor
marketing strategy
tableau
visualization
evolution
affinity

Manager, Loyalty Strategy

Share Job
Suggest Revision
Gamestop, Inc.Seattle, WA
Full-time
  • Reporting to the Director, Loyalty Strategy, the Loyalty Strategy Manager will help lead the evolution of strategy and prioritization with a focus on bringing customer experiences to life across all platforms in the loyalty domain.
  • You’ll partner with product, platform, marketing, and merchant stakeholders to prioritize strategic enterprise initiatives, define scope and business outcomes, assess impact to delivery teams, and develop strategies to forecast and coordinate product development efforts end to end across cross-functional groups.
  • You will be responsible for defining and leading multiple workstreams including envisioning & discovery, process ideation, customer journey mapping, outcome definition and monitoring, and dependency management.
  • You will manage complex stakeholder relationships and work to increase transparency and predictability in capacity and delivery.
  • The successful candidate must have a keen focus on the customer experience, strong affinity for collaboration, enjoy a fast-paced environment, and the ability to influence key partners into action, all while maintaining a positive attitude and sense of humor in the face of challenges.
  • Collaborate across multiple stakeholder groups to execute best in class operating models that optimize flow of product delivery and program performance.
  • Partner with stakeholders to define scope and business outcomes, assess impact to delivery teams, and develop strategies to forecast and coordinate product development efforts end to end.
  • Create a dynamic catalogue of customer journeys to inform scope definition, discovery, and prioritization
  • Design a framework to track and measure program outcomes and key results within the Loyalty and Benefits portfolio that can be leveraged to facilitate outcome-based prioritization and delivery
  • Establish a feedback loop between LPM, Analytics, and Customer Experience Managers to progress discovery, track KPIs, share results and learnings
  • Create and deliver executive-level stakeholder presentations to communicate progress, learnings, and key decisions for ongoing priorities
  • Demonstrate a willingness to continually learn and implement new frameworks and process improvements within a highly matrixed organization
  • You will help identify opportunities to evolve loyalty proposition to drive greater member engagement and better business value
  • You will work closely with our analytics team & our consumer insights specialist to conduct research to understand more about our members
  • You will work closely with our analytics and finance teams to scope and develop business cases for new initiatives to evolve the loyalty proposition to help address business challenges and changing customer needs,
  • You will project manage the end-to-end development and execution of recommended propositions, working cross functionally across the business to ensure brilliant execution
  • Develop test and learn strategies to understand the impact on customers and business performance
  • You'll need to work in partnership with our product, customer marketing and call center teams to implement changes and monitor results
  • Keep stakeholders up to date and engaged with projects, manage risks, and look for creative solutions to resolve issues
  • Bachelor’s degree with a regionally accredited program or 7+ years relevant work experience
  • Minimum of 3-5 years of professional experience working in loyalty strategy, marketing, or operations; or working with product and engineering teams; or working in consulting
  • Strong enterprise and customer mindset
  • Skilled in Agile product development methodologies to deliver digital features to market, and a mastery of enterprise collaboration tools (Rally, JIRA, Confluence etc.)
  • Demonstrated ability to self-start, carve opportunities out of ambiguity, and operate with a high degree of independence in a white space environment
  • Ability to influence without authority to drive change and bring multiple partners to a unified consensus
  • Strong problem solving and critical thinking skills with an aptitude for process and customer journey design
  • Ability to break down big problems into component parts to form an executable plan of action
  • High performer able to lead and manage multiple, complex workstreams simultaneously Collaborative individual who can build strong, cross-functional partnerships to deliver on shared objectives
  • Solid understanding of systems architecture with the ability to identify dependencies across channels, platforms, APIs, and shared services
  • Superb presentation building skills with ability to “tell a story “Clearly and concisely to various audiences, including executive stakeholders

Similar jobs:

Active
  • All Jobs
  • Active
Manager, Loyalty Strategy
GameStopSeattle, WA
Establish a feedback loop between LPM, Analytics, and Customer Experience Managers to progress discovery, track KPIs, share results and learnings
Full-time
senior manager, Loyalty Strategy and Operations
StarbucksSeattle, WA
Progressive experience in strategy consulting, business development, marketing, or program management
Sr Product Marketing Manager, Switching Strategy
T-MobileBellevue, WA
As Senior Product Marketing Manager of Switching strategy you will be responsible to help drive the strategy and programs to drive potential customers to switch over to T-Mobile.
Senior Manager, Corporate Growth Strategy
AccentureSeattle, WA
Minimum of 10 years of cumulative work experience in either Banking, Healthcare, Life Sciences, Retail, Consumer Goods, or Digital/Hi-Tech industry with at least 3 years of strategy consulting experience at a consulting firm or equivalent in an internal consulting role.
Full-time
Analyst - Brand & Marketing Strategy
KantarSeattle, WA
This team provides solutions to strategic marketing challenges, rooting our approach in consumer research, stakeholder understanding and financial analysis to unleash purpose-led growth.
Sr. Manager Product Management - Loyalty
Nordstrom Inc.Seattle, WA
Partners with UX, Research, and Engineering on feature design and development
Senior Manager, Corporate Growth Strategy
Accenture Contractor JobsSeattle, WA
Minimum of 10 years of cumulative work experience in either Banking, Healthcare, Life Sciences, Retail, Consumer Goods, or Digital/Hi-Tech industry with at least 3 years of strategy consulting experience at a consulting firm or equivalent in an internal consulting role.
Director of Brand Strategy
NorthboundSeattle, WA
A few of our clients: Amazon, eBay, Hewlett Packard Enterprise/Cray Computing, The Hotel Group, Bank of Hawaii, Alliant, Joywell, Taylor Fish Farms, INRIX, Microsoft, Optum Healthcare, PayScale, RealSelf, Delta Dental, Safeco Insurance, Sysomos, T-Mobile, Wizards of the Coast
Full-time
Strategy& Consumer Markets - Corporate & Business Strategy - Manager
PwCSeattle, WA
Reflecting market, competitive and other external drivers with specific areas of focus including Corporate Strategy, Business Strategy, Deals Strategy, and Digital Strategy.
Senior Director Brand Strategy
Northbound BrandSeattle, WA
A few of our clients: Amazon, Bank of Hawaii, Genie, PwC, INRIX, Microsoft, Optum, Impinj, Kaplan, Safeco Insurance, T-Mobile, Wizards of the Coast, OJO, Seattle Rep, Junior Achievement, Space Needle, Stewardship Partners
Consumer - Retail Org Design / Org Strategy Manager
DeloitteSeattle, WA
Organizations are racing to compete for the consumer's attention and win share of wallet, which is creating unique challenges to innovate, modernize technology and transform business models with the winners ultimately seeing this as a consumer-led renaissance.
Full-time
Technical Program Manager - Loyalty Program
Nordstrom IncSeattle, WA
Experience leveraging methodologies such as Agile/Scrum with tools such as Jira and Confluence, to plan and deliver on Software team commitments.
Associate Manager of Client Strategy and Analytics
Bliss Point MediaSeattle, WA
We are open to remote candidates located anywhere in the US. Bliss Point Media has offices in Santa Monica, Berkeley, and New York City. The RoleThe Associate Manager of Client Strategy and Analytics is a highly strategic role responsible for leading client services on several key linear and digital streaming accounts and supporting the overall client services operation.
Senior Associate, Strategy
Spark FoundrySeattle, WA
Because we know that heat arises the intersection of complementary forces, our professionals come from myriad disciplines and backgrounds: data, analytics, and insights; content and creative production; communications and strategy; finance and marketing; and sociology, psychology, and other liberal arts disciplines.
Veterans Preferred - Sr. Manager, Emerging Business Strategy
T MobileBeaux Arts Village, WA
The CDC defines "fully vaccinated" as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson.