Advanced Search


Start New Search:

packaging design
consumer research
key account manager
vp of sales
b2b marketing
client manager
project specialist
brand strategy
brand manager
power bi
advertising agency
competitive intelligence
consumer packaged goods
management retail
brand marketing

Manager, Application Maintenance and Support

Share Job
Suggest Revision
KantarSaint Paul, MN
  • Our clients, consumer packaged goods companies (CPGs), are hunting for growth.
  • CPGs spend significant trade promotion resources with their trading partners to influence shoppers to spend more on their brands at retail.
  • In turn CPGs need supplier partners who can help them effectively manage and optimize their trade resources to drive growth.
  • Kantar Trade Optimization (KTO) helps our CPG clients unlock growth by enabling better trade promotion decisions through its cloud-based trade promotion management (TPM) and trade promotion optimization (TPO) solutions and related services.
  • KTO continues to deliver double digit top-line growth, most recently driven by expansion in North America.
  • We continue to invest in our business to ensure continued growth.
  • This growth had led to all the ups and downs of a growing business that needs to secure an increasing number of new clients, and also needs to operate in new ways to meet the evolving needs and demands of these clients.
  • This requires KTO to continuously evolve and improve its offerings, technology, capabilities, people, and ways of working.
  • It is a challenging, exciting time at KTO, particularly as we build the North American business.
  • KTO is headquartered in Bologna Italy, with offices in London UK, Paris FR and Norwalk CT. A few years ago, KTO (formerly XTel) was acquired by Kantar and is now part of Kantar Consulting (a specialist growth consultancy), which is part of Kantar (the world's leading data, insights and consulting company) which helps clients understand people and inspire growth.
  • Bain Capital is the majority owner of Kantar, and KTO is one of the Kantar businesses that Bain is looking to for growth.
  • - Lead teams to meet or exceed service KPIs while resolving software issues logged through our ticketing system, JIRA.
  • - Manage solution support team of Function, Technical, and BI resources across multiple sites
  • - Along with Client Partners, own overall profitability of the AMS Service and act as key Kantar representative / escalation point for critical customer solution issues along
  • - Work with Service Director to ensure teams are staffed with appropriate capacity and capability
  • - Positively impact perceived quality of support by driving development, improving effectiveness, and increasing efficiency of service delivery teams through achievement of operating metrics/KPIs; conducting structured and active engagement with employees; and post-mortem reviews to implement best-practices
  • - 5+ years' experience leading decentralized software support service teams
  • - Experience working with complex, multi-national customers
  • - Familiarity with ITIL Service Management, enterprise architecture, and the ability to learn the inner workings of complex systems.
  • - Deep understanding of CPG commercial processes (trade promotions, sales agreement, sales force automation, incentives management, retail execution), drivers, and best practices
  • - Proven track record of managing stakeholders and cross-team collaboration
  • - Superior organizational, negotiation, and communication skills
  • - High level of energy and personal drive; acts with a sense of urgency
  • - Bachelor's Degree or related field experience; advanced degree preferred
  • At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles.
  • Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
  • We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.
  • Apply for a career that's out of the ordinary and join us.
  • At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients.
  • Kantar is committed to inclusion and diversity, therefore we welcome applications from all sections of society and do not discriminate on the basis of age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status or any other legally protected characteristics.
  • PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited ("Kantar").
  • Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities by Kantar and its affiliate Kantar group companies.
  • For full details of our privacy policy please visit www.
  • Norwalk, MerrittUnited States of America
  • Our approach helps to ensure we are market competitiveand alsoto support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
  • We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health andwell beingis taken into consideration.
  • We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
  • Kantar is the world's leading data, insights and consulting company.
  • We understand more about how people think, feel, shop, share, vote and view than anyone else.
  • Combining our expertise in human understanding with advanced technologies, Kantar's 30,000 people help the world's leading organisations succeed and grow.

Similar jobs:

  • All Jobs
  • Active
Associate Client Manager - CPG Insights
NielsenIQMinneapolis, MN
Proficiency in Microsoft Office (Word, Excel, PowerPoint) and/or GSuite (Docs, Sheets, Slides) and BI Tools (Microstrategy, Power Bi, Tableau).
Brand Manager
White CastleMinneapolis, MN
Minimum of five years of experience with consumer packaged goods brand marketing or advertising agency experience working on CPG account(s).
Business Development Manager
Advantage SolutionsMinneapolis, MN
So, are you ready to be a key account manager and use your B2B marketing skills to help clients grow?
Sales and Marketing Project Specialist
New French BakeryMinneapolis, MN
Knowledge and experience with Nielsen and/or IRI Market Share Data or market research / sales analyzation experience preferred
Territory Manager (CPG)
AcostaMinneapolis, MN
3+ yearsof relevant experience within Consumer Packaged Goods (CPG).
How to Decline An Interview: 3 Simple Steps

Ensuring that a job is a good fit for you is key when on your job search. Getting called for an interview can seem like a great step in the right direction! Interviews take a lot of time and effort to prepare for, from researching the job and company, to making sure you know your resume back to front. 

Product Marketing Manager, Collaborative Ads
FacebookSt Paul, MN
3+ years professional experience in technology, strategic marketing, product management, management consulting, brand management
Client Manager, Small And Medium Business Intelligence Analytics - Remote
NielseniqMinneapolis, MN
We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow.
Product Support Manager (BW Flexible Systems
Barry - WehmillerMinneapolis, MN
BW Flexible Systems is a global manufacturer of flexible packaging systems that fill and bag thousands of food products, including candy, coffee, frozen food, cheese, produce, snacks, bakery and pet food, as well as a wide range of non-food products.
Associate Brand Manager
Phillips Distilling CompanyMinneapolis, MN
This is an opportunity to be part of a movement where you will be the steward of an amazing portfolio of Phillips brands, such as UV Vodka , Prairie Organic Spirits, Revel Stoke Whisky, Trader Vic’s Rum, Tomatin Single Malt Scotch, Hell Cat Maggie Irish Whiskey, Centinela & Cabrito Tequilas, Marca Negra Mezcal, and La Hechicera Rum. Our passion for quality and craft is evident in our expansive and diverse portfolio of premium brands.
2 Ways to Formally Accept an Offer

Accepting a job offer can be really exciting and a huge sigh of relief! You can pat yourself on the back once you’ve heard “you’re hired!”. Although formally accepting a job offer may seem like a simple task, it requires a little more thought and effort than you may have originally believed. Seeing as this process isn’t as easy as you may have hoped, this blog is going to guide you on how to accept a job offer the correct and professional way. 

Category Manager, Food
Caribou Coffee Company, Inc.Minneapolis, MN
This role will also be responsible for managing day-to-day key performance indicators for the food category (initial forecasting for new and LTO products, best-in-class merchandising, inventory management of new and LTO products, SKU optimization/rationalization).
Project Manager - Consumer Packaged Goods Start-Up (Multiple Locations)
Burns & McDonnellMinneapolis, MN
Schedule Full-time Travel Yes, 15 % of the TimePrimary Location US-MO-Kansas CityOther Locations US-CT-Wallingford, US-GAtlanta, US-MN-Minneapolis/St Paul, US-IL-Chicago, US-SC-Greenville#LI-MJ #GFS About Burns & McDonnellBurns & McDonnell is making the world a better place every day.
Category Manager, Food
Caribou CoffeeMinneapolis, MN
Associated topics: backend, conference, day shift manager, food service supervisor, general manager, gm, management, restaurant general manager, shift leader, supervisor
Category Manager, Food
Caribou Coffee CompanyMinneapolis, MN
Associated topics: backend, conference, director, kitchen manager, manager, operations manager, restaurant general manager, restaurant leader, restaurant manager, store manager
28 Easy Online Jobs for Teens

If you’re a teen looking to make extra money, an online job is the perfect way to do it. There are tons of online jobs for teens. When you work online, you cut out time-consuming commutes, so you can make money and still have plenty of time for schoolwork and hanging out with friends. 

Sr Director Analyst, Digital Marketing, Consumer Goods Industry Focus, Gartner Marketing And Communi
GartnerMinneapolis, MN
12+ years subject matter expertise in digital marketing, commerce strategies, and consumer insights for Consumer Goods brands, including Food & Beverage, Personal Care, and CPG broadly
Maintenance Manager
Versique Search & ConsultingMinneapolis, MN
The Maintenance Manager reports to the Plant Manager and has overall responsibility for the remediation, repair, preventative and predictive maintenance of the facility.

Latest Blog Posts:

blog.jobsearcher.com14 Interview Tips to Help Smoothly Navigate Your InterviewsSo, you worked hard to create a great resume and send it out to the right people. Now you got a call back. One of the employers wants to meet you and the job sounds great. 
blog.jobsearcher.comThe Easy 2021 Guide to How to Make A ResumeWhen you apply for a job, your resume will be the first impression an employer gets of you, and we all know how important it is to make a great first impression!
blog.jobsearcher.comThe 5 Most Insightful Types of Questions to Ask InterviewersAn ideal interview is one in which there is a productive exchange between the interviewer and the candidate. Hence it is normal and expected for you to have some questions to ask interviewers. The interviewer usually opens the floor for this after they are done asking the major questions they have prepared. Many prospective candidates get so lost in selling themselves as the appropriate candidate for the job that they forget to prepare questions for the interviewer.
blog.jobsearcher.comA Quick Guide to Declining a Job OfferBeing offered a job is usually a huge relief and a really happy moment, especially when you have worked so hard on the recruitment process to get to a point where the company wants to hire you. When it gets to the stage where you have received communication that you have been offered the job, the ball is in your court.
blog.jobsearcher.comTop 12 Highest Paying Jobs and How to Land OneThere are many things to consider when applying for a job, but the truth is that the financial aspect of a job is generally very important to any candidate. Although you may want to pursue a job that you are passionate about, the chances are that you take the salary into consideration before even applying for a job. At the end of the day, employees have bills to pay and having enough money to live comfortably is something most job applicants need to consider. 
blog.jobsearcher.comProven Tips to Prepare for Behavioral Interview QuestionsEmployers take risks with every new employee they take on board. Hence, it is not surprising that they tailor interviews to help them spot the best choices amongst the candidates that apply. Behavioral interviews are an important tool used in this process. In a behavioral interview, you are asked what we call "behavioral interview questions" that require you to explain a past scenario that highlights your skills and suitability for the position.
blog.jobsearcher.comThe Ultimate Guide for Leaving a JobLeaving a job is often a part of one’s career. According to Zippia, on average, the working person will go through 12 jobs in their lifetime!  That means leaving a job 11 times over your working years. Leaving or quitting your job can be a daunting task. It may be worrying to think about how your employer will take the news of your transition, or how you cope adjusting to the big change.