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MAKE CUSTOMERS HAPPY - Provide Customer Support as a Virtual Support Representative (Work from Home / Remote)

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HiringLogistics.comMaryville, MO
Remote
  • Join ECS as a Virtual Customer Support Agent.
  • Our company is seeking over 2,000 agents.
  • Our agents choose from a number of possible positions where they provide support to customers from the comfort of their homes.
  • Examples of positions may include: helping customers make travel arrangements for a cruise, coordinating roadside assistance for stranded motorists, assisting customers to navigate a tax company's website, and assisting families with Disney reservations, to name a few.
  • Our virtual agents are true professionals, with relatable personalities, and a "bend-over-backward for you" mentality.
  • If you are looking for a family-oriented, work-from-home environment with a professional company then this is the place for you.
  • If you have the appropriate office setup, we can offer you flexible hours, 100% autonomy, all in the comfort of your home.
  • The starting pay for our agents is $10/hour for aminimum of 40 hours per week; and $8/hour for less than 40 hours per week.
  • We also include bonuses/incentives based on performance, hours worked, and customer satisfaction.
  • All hours/shifts are available (Days, Evenings, Nights, weekends, and OT) from which you can choose to work.
  • The earning potential is between $30,000-$60,000 per year if you're willing to put in the time and effort, and offer great customer support.
  • This is an independent contractor opportunity.
  • We will respond to you with a decision within two business days.
  • Please make sure you check your junk/spam folders for a message from us if you don't see it in your inbox.
  • We will be disappointed if we are unable to connect with you!
  • Participating in training and certification courses
  • Providing excellent customer service by guiding and helping others with a friendly attitude
  • Using your home computer and phone to answer inbound phone calls, video calls, and/or live chats to provide awesome customer service
  • Committing to and following through on working a minimum number of hours per week
  • Being accountable in all areas of work with us
  • Must have customer serviceexperience (6+ months experience preferred)
  • Must have a quiet home office with a computer, headset, and reliable internet connection
  • Must demonstrate professionalism with excellent typing, communication, and computer skills
  • Must be skilled in spelling and grammar rules
  • Must be willing to submit to a standard background check, drug test, technology check, and voice assessments
  • Must be willing to work hard and strive to make customers happy
  • Must be articulate and have an excellent command of the English language
  • Must be 18 years old or older
  • Must have a high school degree or equivalent
  • Must be authorized to work in the US
  • Must reside in the US
  • Must reside outside of these states: California, Connecticut, Maryland, Massachusetts, New York, Oregon, or Wisconsin
  • CPU Speed Dual-Core 2.8 GHz or better; OR Intel iclass or AMD Phenom X2 class or better
  • No Atom, Celeron, Pentium, Opteron Processors
  • Minimum Hard Drive Available Space: 20 GB
  • Minimum Hard Drive Total Space: 60 GB
  • Minimum Internet Download Speed: 10 mbs
  • Minimum Internet Upload Speed: 3 mbs
  • Maximum Network Latency: 120 ms latency max
  • OS Win 8.1 (64bit), Win 10 (64bit)
  • Minimum RAM: 4 GB
  • Must have a home office set up and ethernet cord you can connect to your computer.
  • Must have a desktop or laptop connected to a nearby router or wall for firewall/security purposes
  • Netbooks, tablets, All-in-one computers, MacBook Air, Mac USB-C ports, and dual boot machines are not compatible with our systems.

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