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Maitre D
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- Position Summary:The position of Maitre D’ is responsible for ensuring the successful delivery of the highest customer experience based on Gibsons Restaurant Group’s philosophy, and four distinct core beliefs: Hospitality, Quality, Value and Family.
- This role must demonstrate extreme hospitality within the restaurant to achieve and maintain customer confidence and loyalty.
- The Maitre D’ is responsible for supporting the Managers and GM to ensure that dining room and bar customers receive extreme hospitality.
- Essential Duties and Responsibilities:Communicate with the Managers and General Manager throughout each shift to maintain optimum customer experienceBased on Spotter Reports and Customer Surveys, among other forms of customer input, works with managers and GM to improve the restaurant experience and increase their loyaltyActively selling the Gibsons customer experience to drive YOY increases in covers through proactive customer outreach.
- Establish and maintain customer relationships inside theWork with corporate concierge liaison to attract hotel guests to the restaurant; track results for managers and GMProvide seamless support to the customer experience by demonstrating willingness and ability to step into every FOH role and assist ( g.
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