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Logistics Customer Service and Sales Representative - Work from Home

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TeleperformanceAtlanta, GA
Full-timeWork from home
  • Why You'll Choose Us
  • Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction.
  • We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.
  • For us, each interaction needs to be treated as unique.
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Employee wellness and engagement programs
  • Work from the comfort of your home
  • Our customer service representatives are a very important part of our family.
  • You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond.
  • Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same.
  • As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
  • Responsibilities: Your Responsibilities
  • Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
  • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
  • Calmly attempt to resolve and de-escalate any issues
  • Escalate interactions when necessary and appropriate
  • Respond to requests for assistance and/or possible processing payments
  • Track all call related information for auditing and reporting purposes
  • Provide feedback on call issues
  • Upsell if required
  • Qualifications: What We're Looking for
  • High School Diploma or equivalent
  • 18 years of age or older
  • 6 months sales experience minimum
  • Be proficient in PC operation and navigation
  • Able to work independently
  • Have excellent communications skills, both oral and written
  • Ability to work in a constantly changing and fast paced environment
  • Ability to stay composed and objective
  • Strong listening skills
  • Work from Home Requirements
  • High Speed Internet required, proof of internet speed required
  • Being One of Our People
  • It is our mission to always provide an environment for our employees that promotes happiness from the inside out.
  • When you work with us, you are valued and inspired to learn, to teach, and to grow.
  • We want you to come to work motivated to and proud to be on our team.
  • That's why we continually invest in creating outstanding work experiences and endless development opportunities.
  • We want you to be and feel at your best, always.
  • Teleperformance is an Equal Opportunity Employer

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