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Local Manager

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Frontier CommunicationsWaterbury, CT
Full-time
  • This position will provide leadership to a workforce of field technicians tasked with placing & splicing copper and fiber cables, pole placement & removals, installation and maintenance of residential and business lines, OSP cable facilities, multi-line CPE equipment, hi-cap access services, broadband services, central office/transmission equipment and digital loop carrier equipment.
  • Candidate will represent the company within the geographic area to promote a positive image by participating in local community events.
  • Specific responsibilities include, but not limited to:Meeting service activation and repair commitment dates, maintaining revenue and expense budget objectives and promotion of new and existing company products.
  • This position also plays a key support role with sales, marketing and regulatory organizations in evaluating new business opportunities to determine the appropriate network support costs and timeframes associated with new revenue streams.
  • Key Responsibilities and Accountabilities: Operations Proficiency: Has solid understanding of the business/department and is able to pull P&L/budget levers to ensure revenue goals and expense targets are met (i.e., able to manage departmental P&L/budget)Able to articulate business/departmental KPI's to work groups (i.e., can clearly set goals/objectives to positively impact the P&L/budget).
  • Consistently provides feedback and direction to staff to ensure employee development, engagement and business knowledge; complete bi-annual employee performance appraisals/reviews.
  • Partners with Human Resources to ensure firm, fair and consistent application of HR practices/policies and labor agreements.
  • Ensures employee advocacy and a positive work environment by listening and responding to employee feedback, issues, questions and concerns in a timely manner.
  • (When possible, 24-hour response time to all employee relations issues).
  • Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the work place.
  • Community Relations: Positively represents the Company and communicates Company vision and direction through active engagement and involvement in the community.
  • Ensures continuous education and awareness of community issues/developments via involvement in local market community boards and civic organizations.
  • Cultivates and strengthens relationships with key politicians and local community decisions makers via community involvement.
  • Partners with regional marketing to act as the "eyes" and "ears" of the local market to ensure an appropriate competitive response.
  • Responds to issues identified on Customer Surveys, works with teams to ensure action plans are developed and ensures follow-up on customer issue resolution identified in action plans.
  • Must possess basic PC skills: Excel, Word, Power Point and Outlook.
  • Advanced knowledge of plant service center, central office and outside plant functions (Line & Splice), HSI/ DSL installation and repair experience.
  • Must possess basic understanding of electronics, electrical circuitry, network installation, maintenance and testing of central offices as well as FTTH and data networkingMust be able to perform complex hardware/software research and provide first level technical supportMust be available 24/7 to support off-shift technicians and emergency situations as needed.
  • Must be able to work in inclement weather.
  • Training/ Education Required:BA/BS in Telecommunications, Operations Management or Business Administration preferred and CCNA, PMP or CWNP a plusMust possess a valid state driver's license

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