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Level 2 Systems Management Specialist
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$102,000 - $192,000 a year
Full-time
- The Level 2 Systems Management Specialist role is focused on providing technical support of the IBM Technology Zone portal, content, and infrastructure, inclusive of IBM Cloud, AWS, Azure, AIX, Red Hat OpenShift, and VMware.
- Utilize Slack and Github for escalations to Level 3 technical experts when resolution is required for complex support inquiries
- Experience in customer service management
- In-depth knowledge or experience working with IBM Cloud, AWS, Azure, AIX, VMware, Red Hat OpenShift, Terraform, GitOps, and/or KVM Hybrid Cloud infrastructures
- Experience using Slack, GitHub, Salesforce (or other support ticketing system)
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