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ITSM Application SME
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Full-time
Remote
- Provide technical expertise in the architecture, deployment, and sustainment of geographically dispersed, load balance, active-active clustered site failover architecture, single sign-on, and CAC implementation of the JSP ITSM application.
- Operate and maintain the JSP ITSM applications and the Arlington National Cemetery (ANC) Remedy application.
- Aid in infrastructure and software version upgrades with both BMC Remedy and Right Star applications as required by the vendor to keep the applications up to date and/or improve characteristics.
- Provide production System Administration and written verification that all upgrades or patches have been tested on development, staging, and/or test systems by JSP Solutions Engineering prior to installation on the operational JSP production application platform and provide support to all required certification functionality or security test requirements in areas like Risk Management Framework (RMF) or patching requirements for compliance and security mandates.
- Support three classifications (JWICS, SIPR, NIPR) of configuration management database (CMDB).
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