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IT Technical Support Analyst
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Full-time
- IT Technical Support Analyst Dallas, TX – Highland Park areaMonday-Friday – must be willing to work some OT, with hours typically from am-pm – OT paid at time and a half Essential Job FunctionsThis role will be an in-office support role, supporting a professional staff in Dallas that has several hundred employees at this location.
- The primary technologies you will be supporting will be software related for the most part, including but not limited to: Windows, Microsoft Office Suite, Citrix, VPN connectivity, Avaya phone support and other hardware and software related issues.
- Responsibilities Good judgment in assessing user issues; intermediate trouble-shooting methodology.
- Remote Computing and Citrix experience.
- Basic understanding and knowledge of Voice over IP (VOIP) telephone systems.
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