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IT Support Specialist

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SportvisionDurham, NC
Full-time
  • ABOUT USSportsMEDIA Technology - (SMT) is the pioneer in sports technology, having re-imagined the fan experience 30 years ago.
  • Since then, we've revolutionized how sports fans watch their favorite events, whether in the stands, livestreaming or on television.
  • Through innovative real-time and wireless data and display systems, SMT's impact is evident in every major international sport on the world's stage, from football and soccer to tennis and golf.
  • Along the way, SMT has grown to become the premier technology provider for pinnacle world-renowned events, including the tennis Grand Slams, golf majors, the Olympics, NHL, NBA, the New York City Marathon and CrossFit Games.
  • SMT designed and developed the official scoring, statistics, and onsite live presentation systems for the NBA, the NHL, the PGA TOUR, NASCAR, the CrossFit Games, all four golf majors, and the four tennis slams.
  • SMT services hundreds of major U.S and international sports events, as well as major sports broadcasters, teams and organizing bodies, resulting in a sports technology powerhouse unequaled in the industry.
  • SMT continues to blaze the trail in sports technology with innovative biometrics and player and object tracking, mobile apps, analytics, video production services, wireless information systems, and on-site services.
  • SMT's products have become a regular part of the viewing experience for fans and an invaluable asset for clients.
  • JOB PURPOSEThe IT Support Specialist position provides end-user support, routine maintenance, and overall IT Infrastructure support.
  • Responsible for the maintenance, configuration, and reliable operation of computer systems, network printers and other network devices
  • Install and upgrade computer software, manage computer systems lifecycle, and integrate automation processes
  • Setup users with email, computers, and phones
  • Build, repair and install network cables throughout worksite buildings
  • Write and maintain user documentationKNOWLEDGE, SKILLS, AND ABILITIES
  • In-depth knowledge of PC hardware, Windows client, Office 365 and other desktop applications, network printers, antivirus software.
  • Windows imaging and deploying
  • Keen attention to detail
  • Good organization, time management and prioritization
  • Analytical and troubleshooting skills
  • Effective communication skills, including speaking, writing and active listening
  • Flexibility to work outside regular schedule during network maintenance.
  • Able to lift up to 50 lbs.
  • The above statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the position.
  • Other duties may be assigned at any time.
  • Knowledge of Hyper-V, NAS, network switches, firewalls, VPN and general network protocols: DNS, DHCP, TCP, UDP, FTP, SMTP, NAT, Wireless 802.1X, iSCSI
  • Active Directory and group policies administration
  • Office 365 Administration
  • WSUS, WDS-MDT, PDQ, Veeam, PRTG
  • Avaya IP Office and Voice Mail ProEDUCATION AND EXPERIENCE
  • B.S. or Associates in Computer Information Science or a related technical field, or equivalent experience or technical certifications.
  • 1-3 years of experience as IT Support Specialist or equivalent positionBENEFITS
  • Two Medical Plans - Premier and Basic
  • Long-term and short-term Disability plans
  • Life & AD/D Insurance Plan
  • Ten Paid Holidays
  • Generous Paid Time Off/PTO plan.
  • Confidential employee assistance program
  • Sporting event ticketsAre you ready to join the SMT Team and be a Game Changer?
  • Please submit resume with a cover letter with your application.
  • SMT is an equal opportunity employer.
  • Final candidates are subject to criminal background checks.
  • SMT participates in E-Verify.
  • Associated topics: assist, deskside, information technology, information technology analyst, network, patient, systems administrator, technical support specialist, technician i, technician iii

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