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IT Help Desk Analyst
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- Position Summary: Provide IT Tier 1 and Tier 2 Help Desk support for Radiology Associates of North Texas' administrative and physician users to ensure the effective performance of computer information systems and workstations.
- Tier 2 support includes solving more advanced issues not requiring coding or engineering-level expertise, remote and on-site desktop support, and researching technical issues through healthcare partner help desks, vendor support, vendor websites, peer-to-peer interaction, and knowledge base searches.
- Provide end user support via the IT Service Management System by processing trouble ticket activity and work orders as required.
- Contribute to IT project initiatives as a dedicated team member.
- Fulfill additional responsibilities as required to keep our IT operations running smoothly.
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