Visionaire Partners

Act as a coordinator between IT, operations, and engineering about machine network connectivity and IoT applications. Contribute to the execution of IT strategies and projects as local IT project manager in alignment with the specific needs of the local production site.. 50% of your time will be spent providing technical support on hardware, software, and essential network support, including PCs, Laptops, printers, Windows, O365, and MS Office in a manufacturing environment. Assist Network administrators with troubleshooting Network Connectivity, Server, and VoIP issues and maintaining correct Active Directory entries for desktops. Maintain Configuration Items (CI) in Computer Management Database (CMDB)

business support analyst

IT Business Support AnalystTremendous opportunity to join a dynamic company in this newly created job. RESPONSIBILITIES: <ul><li>Act as a coordinator between IT, operations, and engineering about machine network connectivity and IoT applications</li><li>Serve as a liaison between the local business community and the broader IT organization, ensuring clear communication and alignment of IT initiatives with business objectives</li><li>Contribute to the execution of IT strategies and projects as local IT project manager in alignment with the specific needs of the local production site.</li><li>50% of your time will be spent providing technical support on hardware, software, and essential network support, including PCs, Laptops, printers, Windows, O365, and MS Office in a manufacturing environment</li><li>30% of the time is connecting and supporting IoT connectivity to manufacturing equipment</li><li>20% of the time working with the business as a liaison with IT and managing projects</li><li>Provide comprehensive technical support to a team of 50 associates</li><li>Setting up new docking stations and PCs</li><li>Daily review of system backups for local site and operating servers and network equipment (review and documentation)</li><li>Assist Network administrators with troubleshooting Network Connectivity, Server, and VoIP issues and maintaining correct Active Directory entries for desktops</li><li>Support of MS Office Suite, Outlook email applications on the desktop, and other company-endorsed desktop and mobile applications</li><li>First-level support for all non-SAP applications</li><li>Resolution of hardware and software problems related to desktop and mobile devices</li><li>Maintain incident and service tickets using ServiceNow</li><li>Maintain Configuration Items (CI) in Computer Management Database (CMDB)</li><li>Support production and office peripherals as needed</li><li>Maintenance and update of IoT device documentation relative to network components and login information</li><li>Maintenance of IoT and office device connections to the correct VLANs and networks. </li></ul>This opportunity is a direct hire position in Chandler, AZ. Excellent work environment and company culture. We offer a bonus program, 401k match, and flexible hours. REQUIRED SKILLS:<ul><li>1+ years of technical support experience (hardware & software)</li><li>Windows networking experience</li><li>IoT connectivity and support experience</li><li>Project management and coordination experience</li><li>Experience working with the business to understand IT needs</li><li>Windows 10 experience</li><li>Office 365</li><li>Sharepoint</li><li>Experience imaging PCs and Laptops </li><li>DHCP, TCP/IP, VPN, DNS, and ADS</li><li>Knowledge of remote access technologies</li><li>Firewall appliances and network subnets</li><li>Solid technical documentation skills </li><li>Strong troubleshooting skills</li><li>Comfortable working in a manufacturing environment</li><li>Passion for learning and technology </li><li>Excellent documentation skills</li><li>Excellent communication skills</li><li>Excellent customer service skills and take ownership of solving issues</li><li>Sense of urgency and proactive personality</li><li>Ability to work independently with strong time and prioritization management skills</li></ul>PREFERRED SKILLS:<ul><li>Experience connecting measuring machines and actual production equipment to networks & computers</li><li>Understanding of Programmable Logic Controller (PLC)</li><li>ServiceNow</li></ul>Must be authorized to work in the U.S./ Sponsorships are not available.

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