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Insite Features Specialist

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4InsiteSacramento, CA
  • We are a funded startup building a leading, next generation workforce management platform.
  • Our mission is to help service providers excel by bringing together technology, processes and people.
  • We help service providers manage and improve their service, better educate and equip their employees and provide full transparency to their customers.
  • As a software company, our mission is to build the best software development organization in the Sacramento area and we need your help to do it.
  • We elevate each other and do the right thing
  • Innovation comes from empowered teams, unabashed honesty and flat social structures
  • Transparency and communication are keys to strong teams
  • Success is determined by how fast we recover from a setback
  • How You Know You’re a Good Fit
  • You love building software
  • You thrive in an environment where collaboration and openness are valued
  • You take ownership and follow through from beginning to end
  • You enjoy the controlled chaos of a startup
  • We work in cross functional teams (Pods) following the scrum process
  • Each Pod has it’s own AWS environment in which they can build their solution end to end.
  • All features start with requirements and UX/UI. We are heavily invested in creating a quality user experience.
  • We have weekly team meetings to discuss direction, how to improve, and celebrate our successes
  • We work in a brand new office, with sit/stand desks, dual monitors and your choice of a Mac or PC laptop.
  • There are snacks/drinks available and we bring in food several times a week.
  • 4insite, LLC is looking for an Insite Features Specialist that will outline program goals and objectives, while acting as a liaison between the user, development team and senior management.
  • They must be a highly organized, goal-oriented individual capable of preparing and tracking project plans and schedules.
  • They also provide regular scheduled status reporting and tracking of project deliverables and has direct coordination with other departments.
  • Manage operational and technical activities around customer / partner implementations.
  • Partner with technology team and own responsibility for managing implementation details.
  • Maintain formal specifications for customer implementations including data exchanges.
  • Monitor and modify during customer life cycle.
  • For new implementations and change requests, manage and define configurations in internal content management system.
  • Conduct UAT for all implementations and release to stakeholders.
  • Partner with cross functional stakeholders (Customer Success, Marketing, and Technology) to conduct post-mortems upon project completion.
  • Technical / Subject Matter Expert
  • Become the go-to expert on customer product features and associated implementation decisions.
  • Guide customers (internal and external) through the process, articulating pros and cons around all options.
  • Be the liaison to the technical and analytical teams.
  • Conduct root cause analysis when customer-facing issues arise.
  • Work Flow / Processes
  • Maintain / Update / Enhance implementation processes.
  • Document systems and process requirements, clearly outlining desired outcomes and expectations for successful completion.
  • Devise or modify procedures to solve complex problems considering technical, operational and procedural impacts
  • Build a process to ensure compliance to specification, reporting any anomalies to internal stakeholder groups.
  • Work with Technology team to build or otherwise define a tool-based system to be used by implementation team
  • Bachelor’s degree in Business, or a related field from a four-year college or university with 5-8 years of experience; or equivalent combination of education and experience.
  • May be required to have a valid driver’s license.
  • Cost accounting experience preferred
  • Available Shift : Full Time
  • SBM Management - Today
  • Get job updates from 4Insite
  • Changing the way services are delivered 4insite is focused on developing innovative solutions that enhance the value of our employees an
  • Let employers find you
  • Let Employers Find You

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