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Infrastructure Technician

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Gentech - MurtechIrwin, PA
  • Position's primary focus is in the areas of computer operations, computer repair, wire and cable installation, user and desktop support (hardware and software), helpdesk, and data management.
  • Candidate will perform a variety of complex information technology support duties to ensure smooth delivery of technology services.
  • Monitors, operates and coordinates operation of computer hardware, software, and peripherals in order to keep technology platforms and applications up to date and running efficiently.
  • Utilizes computer equipment, software and diagnostic tools to perform a broad range of customer assistance, production job processing, equipment maintenance and repair and computer operations assignments.
  • Works independently with minimal supervision and updates supervisor on status of projects and technical issues.
  • Exercises judgment and creativity in selecting and applying procedures correctly, and determines when to refer problems to the supervisor or the next level of support.
  • Workstations (Microsoft PCs), network services, fax servers and printers
  • Setup, install, configure and deploy new workstations as needed (including workstation relocations within the office complex)
  • Perform basic Active Directory and Exchange administration (Add/remove users/PCs/Mailboxes as needed)
  • Perform moves, adds, changes as needed to our phone system (Shoretel)
  • Perform basic network wiring tasks as needed (Test and patch data jacks)
  • Monitor and maintain company data backups (Barracuda)
  • Assist in inventory management
  • Assist in patch management
  • Associate’s degree or higher in Computer Network Management or equivalent curriculum
  • Proficiency in Windows desktop platforms and applications
  • Working knowledge of SQL Server and DBMS platforms
  • Working knowledge of Windows Server 2003 & 2008 (incl.
  • DNS, DHCP, NTFS File Permissions, & Windows File Sharing
  • Proficiency in network infrastructure
  • Networking certification or equivalent experience preferred
  • Fast learner, ability to multi-task, and strong work ethic
  • Must work well both as a team player & independently
  • Assist in resolving basic to complex issues with infrastructure and applications, working with application development teams and vendors
  • Monitor issue research through to resolution escalating to supervisor when applicable
  • Establish and maintain a professional relationship with team members and department contacts
  • Develop an excellent working relationship with internal contacts
  • Cooperate with team members to meet goals or complete tasks
  • Respond to requests for infrastructure reports or other information
  • Escalate work flow and communication issues to supervisor
  • Job Type: Full-time
  • Salary: $35,000.00 /year
  • High school or equivalent
  • SQL Server and DBMS platforms: 1 year
  • Please review all application instructions before applying to Gentech-Murtech.

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