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Incident Management Support Specialist
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- Haven Technologies is a new quote-to-claim insurtech platform for the life, disability and annuities industries that allows carriers to leverage our innovative platform as their own.
- We're located in New York's Flatiron District and in case you're wondering, yes, we provide free snacks.
- What You Will Do Provide excellent customer support via Jira Service Desk for client issues adhering to contractual service level agreements (SLA).
- Be the first point of contact to triage client issues via ticketing system working rapidly to resolve individually or in conjunction with Developers on Call. Write and execute basic SQL statements utilizing data visualization programs (i.e. Metabase) on a daily basis; provide and develop workaround proposals or potential solves to Developers on Call. Work independently to provide solutions utilizing platform knowledge and existing workarounds; execute repeatable patches (SQL statements).
- Responsible for assisting the Senior Incident Management Specialist in tasks related to quality control, patch approvals, and providing general problem-solving support for the incident management support team based in India (working US hours) once proficiency in the role is achieved.
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