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In - Restaurant Catering Coordinator

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Boston MarketStaten Island, NY
  • Title: In Restaurant Catering CoordinatorReports To: General Manager, dotted line to CSSFLSA: Non-ExemptSupervises: NoneSummary / Objective: Organize, prepare, package, deliver, set-up and serve Boston Market catering for an individual restaurant.
  • Conduct catering sales activities including telesales, canvassing, local store marketing activities, and attending trade area community events for an individual restaurant.
  • Organize and plan daily catering orders
  • Produce food for Catering orders.
  • May require actual preparation of food items and partnering with team members and managers to assure food is prepared timely and correctly.
  • Transport & set up Catering orders for clients as needed
  • Effectively route drivers for delivery orders in assigned restaurant as needed
  • Effectively deploy 3rd party delivery services such as Door Dash to staff deliveries as needed
  • Achieve and maintain a catering execution rate of 99.5% or above at all times.
  • Maintain delivery equipment/make recommendations to Area Manager for repairs/replacements.
  • Make daily follow up calls on all orders to thank the guest for choosing Boston Market, make sure everything went well, and ask if we can serve them again.
  • Canvass for new business in trade area to generate catering sales
  • Contact new and lapsed catering customers via phone or email to solicit for new catering orders
  • Utilize local store marketing tactics to increase awareness of the catering program
  • Attend all large and full service orders for the restaurant
  • Attend appropriate trade area community events to increase awareness of the catering program
  • Partner with the restaurant's Catering Sales Specialist to follow-up on "warm leads" in the trade area
  • Work in a team member function within a restaurant as needed and directed by the restaurant's general manager or area managerEssential Behaviors
  • Utilizes tools and resources to effectively execute all components of their job.
  • Communicate regularly with field partners, AM(s) and DO regarding staffing, preparation for large orders, and any other items they should be made aware of.
  • Is a highly motivated self-starter.
  • Takes direction and works independently.
  • Works overtime as determined necessary by the Area Manager or District Operations Manager.
  • Performs other duties as required and assigned.
  • Effective Communication, verbal and written.
  • Execution Excellence and Reliability.
  • Strong Work Ethic.
  • Teamwork & Collaboration.
  • Work EnvironmentWork begins and ends in home environment; travel throughout the day to restaurants and to guest delivery sites as well as canvassing businesses in high and mid volume trade areas is required.
  • Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • The employee must regularly lift bags and boxes of food that may weigh up to 50 pounds.
  • Position Type/Expected Hours of WorkThis is a variable hour position, hours of work and days are typically Monday through Friday, 9:00 a.m. to 4:00 p.m. with some weekend driver assignment or delivery coverage needed; and some overtime may be required.
  • In Q4 more additional hours may be mandatory.
  • Required Education and Experience
  • High School Diploma or equivalent work experience.
  • 1+ years of restaurant experience and/or food delivery experience.
  • 1-3 years of experience interacting and creating relationships with internal and external customers of all levels and skill sets.
  • Learns computer functions related to order placing & viewing platforms as well as customer database information entry.
  • Preferred Education and Experience
  • 1+ years of sales experience.
  • 3+ years of restaurant and/or food delivery experience.
  • Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
  • Duties, responsibilities and activities may change at any time with or without notice.
  • Relationships/Contacts: Director of Operations; Area Managers; General Managers; Catering Sales Team; Senior Director of Off-Premise; and occasionally other company executives/managers.
  • Boston Market Corporation is an equal opportunity employer.
  • Qualified applicants are considered for all positions without regard to race, color, religion, national origin, age, disability, gender, sexual orientation, marital status or veteran status.
  • Associated topics: baker, catering, chief chef, commercial, culinary, deli chef, dining chef, pastry, pizza chef, service manager

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